Field Service Engineer – Onsite Diagnostics & Training

Nova Biomedical Corporation; City of Rensselaer (NY); Hybrid; USD 85,000 - 90,000; Full time

Benefits offered by this job

Hybrid work

401k match

Paid time off

Bonus program

Job summary

Nova Biomedical is seeking a Field Support Specialist to service customers in the Rensselaer, NY area. The role involves on-site installations, maintenance, and training of laboratory instruments, ensuring high customer satisfaction and adherence to regulatory requirements.

The ideal candidate has clinical lab knowledge with a related degree and is willing to travel about 25% of the time. Strong communication and organizational skills are essential for success in this field-based position.

Qualifications

• Clinical lab knowledge or experience is ideal for this position.
• BS in Chemistry/Biochemistry Bioengineering Biomedical Engineering or Life Sciences degree and/or Medical Technologist, Nursing, or Respiratory Therapy degree preferred.
• Requires willingness to travel within and outside assigned territory (~25% travel).
• Strong verbal communication, teaching, and interpersonal skills.

Responsibilities

• Onsite customer satisfaction with Nova Biomedical products in assigned territory.
• Provide reactive and proactive consultative support to customers and manage field requirements.
• Drive KPIs like On-site Response Time, On-time PMs, and Revisits.
• Perform on-site installations, preventive/corrective maintenance, and customer training.
• Complete and return service documentation to satisfy FDA requirements.
• Identify new sales opportunities from day-to-day customer interactions.

Skills

Clinical lab knowledge

Education

BS in Chemistry/Biochemistry/Bioengineering/Life Sciences

Job description

Nova Biomedical is seeking a Field Support Specialist to service customers in the Rensselaer, NY area. The role involves on-site installations, maintenance, and training of laboratory instruments, ensuring high customer satisfaction and adherence to regulatory requirements.

The ideal candidate has clinical lab knowledge with a related degree and is willing to travel about 25% of the time. Strong communication and organizational skills are essential for success in this field-based position.