Field Service Engineer - Lab Diagnostics (Remote)

Beckman Coulter Diagnostics; Marlborough (MA); Remote; USD 52,000 - 56,000; Full time

Benefits offered by this job

Bonus/incentive pay

Benefits: medical/dental/vision, 401(k

Paid time off

Job summary

Beckman Coulter Diagnostics is seeking a Field Service Engineer to install, maintain, and repair laboratory instruments, ensuring optimal performance and minimal downtime. You will provide on-site technical support to clinical and research laboratories and report to the Field Service Manager.

You will travel within the New England territory, perform preventive maintenance, and deliver high-quality service with a focus on customer satisfaction.

Qualifications

• Associate degree (technical, biomedical, instrumentation, electrical engineering or related) or equivalent military experience.
• 1+ years of experience diagnosing and repairing mechanical, electromechanical, robotics, electronic equipment, and/or instrumentation.
• Demonstrated experience managing a dynamic service schedule with travel within an assigned region, independently complete service documentation, PMs, and corrective actions while meeting company performance and compliance requirements.

Responsibilities

• Complete troubleshooting, installation, validation, preventative maintenance, modifications, and service repair needs on Beckman Coulter equipment including providing excellent and efficient service to Beckman Coulter’s customers, along with technical training on products.
• Maintain accurate customer service logs and internal service records, order repair parts, and adhere to cycle times. Utilize business systems such as OBI, Sales Force, and SharePoint for Service Call Planning and advancing team goals
• Communicate with various levels of internal and external customers, recognizing and addressing their unique needs. Foster collaboration by assisting with the training of newer Field Service Engineers

Skills

Dynamic service scheduling

Field service

Technical documentation

Education

Associate degree (technical/biomedical/instrumentation/electrical) or equivalent

Tools

OBI

Sales Force

SharePoint

Job description

Beckman Coulter Diagnostics is seeking a Field Service Engineer to install, maintain, and repair laboratory instruments, ensuring optimal performance and minimal downtime. You will provide on-site technical support to clinical and research laboratories and report to the Field Service Manager.

You will travel within the New England territory, perform preventive maintenance, and deliver high-quality service with a focus on customer satisfaction.