Field Service Engineer - Olive Branch, MS

Chicago Pneumatic Tool Company LLC; Memphis (TN); On-site; USD 75,000 - 95,000; Full time

Job summary

Chicago Pneumatic Tool Company LLC is seeking a Field Service Engineer to support customers onsite in Memphis, TN or Olive Branch, MS, with frequent travel across the U.S. and Canada.

You will install, troubleshoot, and train users on Pivotware, DeMeter, Nexonar, ARG, and tightening/calibration systems, delivering hands-on solutions in industrial settings. The role emphasizes independent problem-solving, strong communication, and proper documentation, with a focus on safety, quality standards,

Qualifications

• STEM degree or equivalent experience in a technical, manufacturing, or software-related field.
• 5+ years of experience implementing, maintaining, and troubleshooting software and mechanical solutions in manufacturing.
• Strong technical skills in configuring low-code applications and implementing Pivotware, DeMeter, Nexonar, ARG, and tightening/calibration systems.
• Excellent problem-solving abilities with diagnostics, knowledge bases, and tools to resolve issues independently.
• Outstanding communication and customer service skills to train customers and internal teams.
• Ability to work independently, manage time well, and operate professionally in field-based environments.
• Flexibility to travel frequently across the U.S. and Canada (occasional travel to Mexico).

Responsibilities

• Install and configure key solutions including Pivotware, DeMeter, Nexonar, ARG, and tightening/calibration systems.
• Troubleshoot and perform corrective actions across supported hardware and software systems.
• Deliver training to customers and internal stakeholders to ensure effective solution adoption.
• Perform routine preventative maintenance and repairs on Chicago Pneumatic and Desoutter tools and equipment.
• Document all daily work using company systems while adhering to safety and quality standards.

Skills

Problem solving

Independent work

Customer service

Time management

Field troubleshooting

Education

STEM degree or equivalent experience

Tools

Pivotware

DeMeter

Nexonar

ARG

Tightening/calibration systems

Job description

Your role

Step into a role where your technical expertise directly fuels customer success and innovation. As a Field Service Engineer reporting to the Service Team Leader, you'll work handson with cuttingedge industrial technologies while supporting customers onsite in Memphis, TN or Olive Branch, MS. If you thrive on problemsolving, independence, and meaningful impact, this role puts you right at the center of it all.

Specific Responsibilities

• Install and configure key solutions including Pivotware, DeMeter, Nexonar, ARG, and tightening/calibration systems.
• Troubleshoot and perform corrective actions across supported hardware and software systems.
• Deliver training to customers and internal stakeholders to ensure effective solution adoption.
• Perform routine preventative maintenance and repairs on Chicago Pneumatic and Desoutter tools and equipment.
• Document all daily work using company systems while adhering to safety and quality standards.

To succeed, you will need

We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.

• STEM degree or equivalent experience in a technical, manufacturing, or softwarerelated field.
• 5+ years of experience implementing, maintaining, and troubleshooting software and mechanical solutions in manufacturing (or earlycareer with strong relevant education).
• Strong technical skills in configuring lowcode applications and implementing technologies such as Pivotware, DeMeter, Nexonar, ARG, and tightening/calibration systems.
• Excellent problemsolving abilities, with the capability to use diagnostics, knowledge bases, and tools to resolve issues independently.
• Outstanding communication and customer service skills to build rapport and deliver effective training to customers and internal teams.
• Ability to work independently, manage time well, and operate professionally in fieldbased environments.
• Flexibility to work outside standard business hours and willingness to travel frequently across the U.S. and Canada (with occasional travel to Mexico).

In return, we offer

• Handson work with innovative, industryleading technologies.
• Grow your career in a role that blends hands-on engineering, customer interaction, and strategic consulting.
• A culture rooted in trust and accountability with an emphasis on health and well-being.
• A commitment to lifelong learning and professional development
• A comprehensive package of compensation and benefits.

Job location

• Primary location: Onsite at a customer facility in Memphis, TN / Olive Branch, MSarea.
• Frequent assignments to other U.S. and Canada customer sites when not assigned to the primary customer facilities (travel and expenses covered).
• Remote work from home only when not assigned to a customer site, focused on training and administrative duties.

Local Terms & Conditions Apply

Contact information

Talent Acquisition Team: Tna'sheo Watkins