Field Service Engineer - Olive Branch, MS

Desoutter Tools; Memphis (TN); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Hands-on work with industry-leading 기술

Career growth and development

Training and development opportunities

Competitive compensation package

Job summary

Desoutter Tools is seeking a Field Service Engineer to directly impact customer success and innovation. You will install, configure, troubleshoot, and maintain precision tools onsite at Memphis, TN or Olive Branch, MS, working closely with customers and internal teams.

You’ll diagnose hardware and software issues, deliver hands-on training, and perform preventative maintenance while documenting all work in company systems.

Qualifications

• STEM degree or equivalent technical experience.
• 5+ years of experience with software and mechanical solutions in manufacturing.
• Strong ability to configure low-code applications and implement Pivotware, DeMeter, Nexonar, ARG, and calibration systems.

Responsibilities

• Install and configure key solutions including Pivotware, DeMeter, Nexonar, ARG, and tightening/calibration systems.
• Troubleshoot and perform corrective actions across supported hardware and software systems.
• Deliver training to customers and internal stakeholders to ensure effective solution adoption.
• Perform routine preventative maintenance and repairs on Desoutter tools and equipment.
• Document all daily work using company systems while adhering to safety and quality standards.

Education

STEM degree or equivalent experience

Tools

Pivotware

DeMeter

Nexonar

ARG

Tightening/calibration systems

Job description

Your role

Step into a role where your technical expertise directly fuels customer success and innovation. As a Field Service Engineer reporting to the Service Team Leader, you’ll work hands‑on with cutting‑edge industrial technologies while supporting customers onsite in Memphis, TN or Olive Branch, MS. If you thrive on problem‑solving, independence, and meaningful impact, this role puts you right at the center of it all.

Specific Responsibilities

• Install and configure key solutions including Pivotware, DeMeter, Nexonar, ARG, and tightening/calibration systems.
• Troubleshoot and perform corrective actions across supported hardware and software systems.
• Deliver training to customers and internal stakeholders to ensure effective solution adoption.
• Perform routine preventative maintenance and repairs on Chicago Pneumatic and Desoutter tools and equipment.
• Document all daily work using company systems while adhering to safety and quality standards.

To succeed, you will need

• STEM degree or equivalent experience in a technical, manufacturing, or software‑related field.
• 5+ years of experience implementing, maintaining, and troubleshooting software and mechanical solutions in manufacturing (or early‑career with strong relevant education).
• Strong technical skills in configuring low‑code applications and implementing technologies such as Pivotware, DeMeter, Nexonar, ARG, and tightening/calibration systems.
• Excellent problem‑solving abilities, with the capability to use diagnostics, knowledge bases, and tools to resolve issues independently.
• Outstanding communication and customer service skills to build rapport and deliver effective training to customers and internal teams.
• Ability to work independently, manage time well, and operate professionally in field‑based environments.
• Flexibility to work outside standard business hours and willingness to travel frequently across the U.S. and Canada (with occasional travel to Mexico).

In return, we offer

• Hands‑on work with innovative, industry‑leading technologies.
• Grow your career in a role that blends hands‑on engineering, customer interaction, and strategic consulting.
• A culture rooted in trust and accountability with an emphasis on health and well‑being.
• A commitment to lifelong learning and professional development
• A comprehensive package of compensation and benefits.

Job location

• Primary location: Onsite at a customer facility in Memphis, TN / Olive Branch, MS area.
• Frequent assignments to other U.S. and Canada customer sites when not assigned to the primary customer facilities (travel and expenses covered).
• Remote work from home only when not assigned to a customer site, focused on training and administrative duties.

Contact information

Talent Acquisition Team: Tna'sheo Watkins

Founded in 1914 Desoutter Industrial Tools is a global leader in electric assembly tools serving a wide range of assembly and manufacturing operations, including Aerospace, Automotive, Light and Heavy Vehicles, Off-Road, General Industry. Desoutter offers a comprehensive range of Solutions (tools, service and projects) to meet the specific demands of local and global customers in over 170 countries. The company designs, develops and delivers innovative quality industrial tool solutions, including air and electric Screwdrivers, Advanced Assembly Tools, Advanced Drilling Units and Torque Measurement.

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