Field Engineer

Rust Belt Recruiting; Chippewa Lake (OH); On-site; USD 75,000 - 100,000; Full time

Benefits offered by this job

Travel perks

Job summary

Rust Belt Recruiting is seeking a Field Service Engineer to provide on-site installation, maintenance, and troubleshooting for industrial machinery across North America. You will travel extensively, diagnose complex mechanical, electrical, and pneumatic issues, and support customers remotely when not on site.

The role requires a strong background in mechanical/electrical/pneumatic systems, CAD familiarity, and the ability to operate CNC machinery.

Qualifications

• Strong foundational skills in mechanical, electrical, and pneumatic troubleshooting.

Responsibilities

• Perform on-site installation, service, and maintenance on customer machinery across North America.
• Diagnose and resolve complex mechanical, electrical, and pneumatic issues on client equipment.
• Travel 70%–75% of the time across North America (US/Canada) for field projects.
• Provide remote technical support via phone, email, and remote access when in shop.
• Log and manage service requests using Salesforce ticketing system.
• Perform mechanical repairs including motors, ball screws, bearings, and spindles.
• Set up and move machinery using forklifts within local shop facilities.
• Collaborate with domestic and international service teams to troubleshoot issues.

Skills

Mechanical troubleshooting

Electrical troubleshooting

Pneumatic troubleshooting

CNC experience

Tools

Salesforce

Microsoft Office

CAD software

Job description

Field Service Engineer

Shift: Standard Day Shift (Varies during travel and field service projects)

Salary:$75,000 to $100,000 per year

Who We Are

We are an established, growing North American industrial equipment and machinery distributor. Supported by a specialized international manufacturing partner, our US operations serve clients across North America with high-quality machinery and dedicated technical service. We are expanding our team to meet growing customer demand and better support our active field operations.

Field Service Engineer Role

The Field Service Engineer is responsible for providing high-level mechanical, electrical, and technical support through on-site equipment installation, maintenance, troubleshooting, and remote customer support.

Responsibilities

• Perform on-site installation, service, and maintenance on customer machinery across North America
• Diagnose and resolve complex mechanical, electrical, and pneumatic issues on client equipment
• Travel between 70% to 75% of the time, with assignments ranging from single-day visits to multi-week projects
• Provide remote technical support via phone, email, and computer remote access when in the shop
• Utilize Salesforce ticketing systems to log, track, and manage customer service requests
• Perform mechanical repairs including motors, ball screws, bearings, and spindles
• Set up and move machinery using forklifts within the local shop facility as needed
• Collaborate with domestic and international service teams to troubleshoot challenging technical issues

Reporting Relationships

• Reports To: Field Service Manager / Technical Service Management

About You

• Possess strong foundational skills in mechanical, electrical, and pneumatic troubleshooting
• Willing and able to travel 70% to 75%+ throughout North America (US and Canada)
• Hold a valid driver's license with a clean driving record (No DUIs due to travel and vehicle rental requirements)
• Maintain a valid passport or ability to obtain one for international travel into Canada
• Demonstrate proficiency with standard software tools such as Microsoft Outlook, Word, and Excel
• Possess CAD software exposure or familiarity to assist in navigating proprietary machine software
• Experience or background operating CNC machinery or similar industrial equipment preferred
• Display a strong work ethic, adaptability, and a team-oriented mindset

Additional Information

• Travel Benefits: Includes an $80/day meal per diem, company-covered hotels, direct-billed rental cars, and full retention of all travel/airline loyalty points.
• Pre-Employment Screening: Candidates must complete a standard background check and drug screen upon hire.

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