Onsite Service Technician - Olive Branch, MS

Atlas Copco Group; Memphis (TN); On-site; USD 70,000 - 95,000; Full time

Job summary

Atlas Copco Group's Desoutter brand seeks an Onsite Service Technician to support customer facilities in Memphis, TN and Olive Branch, MS. You will install, configure, and maintain advanced tooling and automation solutions, working directly at customer sites.

You will troubleshoot hardware and software, deliver hands-on training, and document daily activities while traveling across the U.S., Canada, and occasional Mexico.

Qualifications

• STEM degree or equivalent technical experience.
• 5+ years implementing, maintaining, and troubleshooting software and mechanical solutions in manufacturing.
• Experience configuring low-code apps and these systems.
• Strong diagnostic, troubleshooting, and independent problem-solving skills.
• Excellent communication and training delivery for customers and internal teams.

Responsibilities

• Install and configure Pivotware, DeMeter, Nexonar, ARG, and tightening/calibration systems.
• Troubleshoot hardware and software across supported tools.
• Deliver customer and internal training on solutions.
• Perform routine maintenance and repairs on Desoutter and Chicago Pneumatic tools.
• Document daily work in company systems with safety and quality compliance.

Skills

STEM degree

5+ years field service experience

Low-code configuration

Troubleshooting hardware/software

Customer training delivery

Strong communication

Travel Flexibility

Education

STEM degree

Tools

Pivotware

DeMeter

Nexonar

ARG

Tightening/calibration systems

Job description

Onsite Service Technician – Olive Branch, MS

Your role

Step into a role where your technical expertise directly fuels customer success and innovation. As a Onsite Service Technician reporting to the Service Team Leader, you’ll work hands‑on with cutting‑edge industrial technologies while supporting customers onsite in Memphis, TN or Olive Branch, MS. If you thrive on problem‑solving, independence, and meaningful impact, this role puts you right at the center of it all.

Specific Responsibilities

• Install and configure key solutions including Pivotware, DeMeter, Nexonar, ARG, and tightening/calibration systems.
• Troubleshoot and perform corrective actions across supported hardware and software systems.
• Deliver training to customers and internal stakeholders to ensure effective solution adoption.
• Perform routine preventative maintenance and repairs on Chicago Pneumatic and Desoutter tools and equipment.
• Document all daily work using company systems while adhering to safety and quality standards.

To succeed, you will need

We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.

• STEM degree or equivalent experience in a technical, manufacturing, or software‑related field.
• 5+ years of experience implementing, maintaining, and troubleshooting software and mechanical solutions in manufacturing (or early‑career with strong relevant education).
• Strong technical skills in configuring low‑code applications and implementing technologies such as Pivotware, DeMeter, Nexonar, ARG, and tightening/calibration systems.
• Excellent problem‑solving abilities, with the capability to use diagnostics, knowledge bases, and tools to resolve issues independently.
• Outstanding communication and customer service skills to build rapport and deliver effective training to customers and internal teams.
• Ability to work independently, manage time well, and operate professionally in field‑based environments.
• Flexibility to work outside standard business hours and willingness to travel frequently across the U.S. and Canada (with occasional travel to Mexico).

In return, we offer

• Hands‑on work with innovative, industry‑leading technologies.
• Grow your career in a role that blends hands‑on engineering, customer interaction, and strategic consulting.
• A culture rooted in trust and accountability with an emphasis on health and well‑being.
• A commitment to lifelong learning and professional development.
• A comprehensive package of compensation and benefits.

Job location

• Primary location: Onsite at a customer facility in Memphis, TN / Olive Branch, MS area.
• Occasional travel may be necessary for training sessions, meetings, or short‑term customer assignments outside the base location (travel and expenses covered).

Local Terms & Conditions Apply

Uniting curious minds

Behind every innovative solution, there are people working together to transform the future. With careers sparked by initiative and lifelong learning, we are uniting curious minds, and you could be one of them.

Information at a Glance

Desoutter is a leader in drilling and assembly solutions. Its products include pneumatic drills and screwdrivers, drilling solutions and assembly software. As this brand keeps pushing boundaries and reinventing industries, Desoutter feels confident in saying that quality is in its DNA. With global presence, the brand’s innovations are found in 170 countries across the world. Desoutter not only provides solutions for present needs, but innovates for the future as well. Each product is adaptable, expandable and customized for each facility. Desoutter is a brand within Atlas Copco Group.

Visit the Desoutter website