Field Service Engineer (North East Region)

Discover Echo Inc.; Boston (MA); On-site; USD 38,572 - 44,083; Full time

Benefits offered by this job

401K with company match

PTO

Health benefits

Professional development

Job summary

Discover Echo Inc. in the Boston area seeks a Field Service Engineer to provide on-site, remote, and in-house support for our microscopy systems.

The role encompasses maintenance, calibration, troubleshooting, and repairs to minimize downtime and ensure high-quality performance. The ideal candidate will have strong technical and communication skills, experience with diagnostic tools, and the ability to work independently, with travel primarily throughout the United States and occasional

Qualifications

• High school diploma required.
• 3+ years of technical experience.
• 3+ years of customer support experience.
• Valid driver’s license in good standing.

Responsibilities

• Provides post-sale technical service and support to customers including routine maintenance, calibration, troubleshooting, component repair/replacement/alignment, and relocation services.
• Performs assigned field service cases within the provided date and time requirements.
• Works to ensure minimal customer downtime and workflow interruptions.
• Documents and compiles data of completed service on Echo Microscope Systems.
• Self-manages travel schedule to minimize expenses.
• Completes in-house component testing and rework.

Skills

Technical field service

Customer support

Diagnostic tools

Report writing

Independent work

Education

High school diploma

Tools

Diagnostic test equipment

Job description

Job Summary

Discover Echo is seeking a Field Service Engineer based in the Boston area to provide on‑site, remote, and in‑house technical support for our advanced microscopy systems. This role includes performing maintenance, calibration, troubleshooting, and repairs to ensure minimal customer downtime and high‑quality performance. The ideal candidate has strong technical and communication skills, experience using diagnostic tools, the ability to work independently, and must be able to travel freely primarily throughout the United States and occasionally internationally, typically for up to three days at a time.

Responsibilities

• Provides post‑sale technical service and support to customers including routine maintenance, calibration, troubleshooting, component repair/replacement/alignment, and relocation services.
• Performs assigned field service cases within the provided date and time requirements.
• Works to ensure minimal customer downtime and workflow interruptions.
• Documents and compiles data of completed service on Echo Microscope Systems.
• Self‑manages travel schedule to minimize expenses.
• Assesses and refurbishes any used material that may be returned to Echo HQ.
• Completes in‑house component specific testing and rework.
• Completes depot level repairs in‑house within the assigned date and time.
• Performs quality control checks on outgoing parts to support the Service Team.
• Performs other work‑related duties as assigned.

General Responsibilities

• Adhere to our company values: trust, focus, collaboration, and grit.
• Follow work health and safety rules.

Requirements

• High school diploma required.
• 3+ years of technical experience, previous employment or education.
• 3+ years of customer support experience.
• Valid driver’s license in good standing.

Knowledge and Skills

• Experience in the use of tools and diagnostic test equipment.
• Ability to write reports and compose business correspondence.

Personal Competencies / Soft Skills

• Effectively establish rapport, present information and respond to questions from customers.
• Flexibility in changing work schedules and flexible shifts/working hours.
• Ability to work independently without supervision.

Practical Conditions

• Frequent travel, occasionally on short notice, non‑standard hours.
• Weekly travel of 3 days, 2 nights.
• Ability to lift up to 35 lbs.

Compensation and Benefits

The base salary range for this position is $30 an hour. Benefits include 401K with company match, PTO, health benefits, investment in professional and personal development, and more.