Field Service Engineer - Medical Tech Systems (On-Site/Travel)

BD; Tampa (FL); On-site; USD 39,000 - 62,000; Full time

Job summary

BD is seeking a Field Service Engineer to support the Pyxis automated dispensing system across the Tampa region. This role provides remote and on-site technical support, troubleshoots hardware and software, and ensures regulatory compliance while delivering excellent customer service.

The ideal candidate will have 1–3 years of hardware/software IT support, an Associate degree in STEM, proficiency with Windows OS and networking, and the ability to travel daily within the territory, with

Qualifications

• Associate degree in STEM required.
• 1–3 years of hardware, software, and IT support experience.
• Proficiency with Windows OS, networking, and diagnostic instruments.

Responsibilities

• Provide remote and on-site technical support for BD Pyxis systems.
• Respond to and resolve work orders within SLAs.
• Diagnose and repair hardware and software components with full case ownership.
• Troubleshoot complex issues and escalate as needed.
• Support government accounts requiring CAC eligibility.

Skills

Field Service

Technical Support

Windows OS

Networking

Diagnostics

On-site Support

Education

Associate degree in STEM

Tools

CompTIA A+ Certification

Job description

BD is seeking a Field Service Engineer to support the Pyxis automated dispensing system across the Tampa region. This role provides remote and on-site technical support, troubleshoots hardware and software, and ensures regulatory compliance while delivering excellent customer service.

The ideal candidate will have 1–3 years of hardware/software IT support, an Associate degree in STEM, proficiency with Windows OS and networking, and the ability to travel daily within the territory, with