Field Service Engineer - Medical Tech (On-Site/Remote, Travel)

Becton Dickinson NA; Lansing (MI); On-site; USD 39,000 - 62,000; Full time

Benefits offered by this job

Company vehicle provided

Job summary

BD Pyxis Field Service Engineer I is a field-based role delivering remote and on-site support for automated dispensing systems across the assigned region, including DHA/DoD facilities. Travel up to 25% with a company vehicle provided and a valid driver's license required.

Ideal candidates live within ~50 miles of the base; 4 days in-office in many roles with flexible arrangements and potential for remote work where indicated.

Qualifications

• Remote and on-site technical support for automated dispensing systems.
• Ability to diagnose and repair hardware and software components.
• Experience with preventive maintenance, installations, repairs, and calibrations.
• Strong inventory management and adherence to company policy.
• Professional customer communication and relationship development.
• Accurate service documentation including expenses and time tracking.
• Compliance with MDR and service procedures.
• Independent and team-based work performance.

Responsibilities

• Provide remote and on-site technical support for automated dispensing systems, including support for DHA and DoD facilities.
• Respond to, evaluate, prioritize, and resolve work orders within service-level expectations.
• Diagnose and repair proprietary hardware and software components with full case ownership.
• Independently troubleshoot complex issues and advance to Senior or Lead FSEs as needed.
• Support government accounts requiring eligibility for a CAC.
• Execute preventive maintenance programs to ensure system reliability and uptime.
• Perform installations, in-servicing, repairs, calibrations, and general technical support.
• Maintain accurate inventory of spare parts in accordance with company policy.
• Properly maintain company‑issued assets including vehicle, tools, and equipment.
• Build positive customer relationships through professional communication and timely support.

Skills

Technical support

Hardware repair

Software troubleshooting

Preventive maintenance

Inventory management

Customer communication

Documentation

Regulatory compliance

Teamwork

Education

CompTIA A+ Certification

Job description

BD Pyxis Field Service Engineer I is a field-based role delivering remote and on-site support for automated dispensing systems across the assigned region, including DHA/DoD facilities. Travel up to 25% with a company vehicle provided and a valid driver's license required.

Ideal candidates live within ~50 miles of the base; 4 days in-office in many roles with flexible arrangements and potential for remote work where indicated.