Field Service Engineer – Medical Tech (On-Site, 24/7 Support)

Becton Dickinson NA; Pensacola (FL); On-site; USD 39,000 - 62,000; Full time

Job summary

Becton, Dickinson and Company (BD) is hiring a Field Service Engineer to support Pyxis automated dispensing systems across the assigned territory. Travel within Florida, including DoD facilities, will be required.

The role emphasizes troubleshooting, remote and on-site service, preventive maintenance, and strong customer relationships. Candidates should have an associate degree in STEM and 1–3 years of hardware/software IT support experience.

Qualifications

• Proficiency with Windows OS, networking, and diagnostic instruments.

Responsibilities

• Provide remote and on-site technical support for automated dispensing systems.
• Respond to, evaluate, prioritize, and resolve work orders within service-level expectations.
• Diagnose and repair proprietary hardware and software components with full case ownership.
• Independently troubleshoot complex issues and escalate to Senior/Lead FSEs as needed.
• Support government accounts requiring CAC eligibility.
• Execute preventive maintenance to ensure system reliability and uptime.
• Perform installations, in-servicing, repairs, calibrations, and general technical support.

Skills

Windows OS

Networking

Diagnostics

Education

Associate degree in STEM

Job description

Becton, Dickinson and Company (BD) is hiring a Field Service Engineer to support Pyxis automated dispensing systems across the assigned territory. Travel within Florida, including DoD facilities, will be required.

The role emphasizes troubleshooting, remote and on-site service, preventive maintenance, and strong customer relationships. Candidates should have an associate degree in STEM and 1–3 years of hardware/software IT support experience.