Field Service Engineer – Medical Dispenser Systems (Travel)

BD; Cincinnati (OH); On-site; USD 39,000 - 62,000; Full time

Benefits offered by this job

Company vehicle provided

Job summary

BD is seeking a Field Service Engineer I to deliver remote and on-site support for BD automated dispensing systems across the assigned region, including government facilities. The role involves troubleshooting, repairing, and maintaining hardware and software while ensuring compliance and strong customer relationships.

A company vehicle is provided, with travel within the territory and occasional overnight stays.

Qualifications

• Associate degree in a related field and/or 3+ years of Field Service or Technical Support experience.
• 1-3 years of Field Service or Technical Support experience.
• 1-3 years of combined hardware, software, and IT support experience with both proprietary and standard applications.
• Ability to meet eligibility requirements for obtaining access to all Federal Government Facilities to include Department of Defense, Bureau of Prisons, Veterans Affairs Hospitals, Indian Health Services Facilities and any other Local/State/Federal Facilities requiring Background Investigations, up to and including required identification badges for access to said facilities.
• Strong troubleshooting, diagnostic, and problem-solving skills.
• Medical or electromechanical device repair experience required.
• Ability to work independently, handle multiple priorities, and travel as required.
• Mechanical aptitude with ability to disassemble/reassemble complex systems.
• Proficiency with Windows OS, networking, and diagnostic instruments.
• Ability to operate powered and manual hand tools.
• Ability to lift 85 lbs. frequently.
• Ability to climb, kneel, crawl, reach, grasp, stand, and walk for extended periods.
• Valid driver’s license and ability to meet company driving requirements.
• Daily car travel required, with occasional air travel and overnight stays.

Responsibilities

• Provide remote and on-site technical support for automated dispensing systems, including DHA and DoD facilities.
• Respond to, evaluate, prioritize, and resolve work orders within service-level expectations.
• Diagnose and repair proprietary hardware and software components with full case ownership.
• Independently troubleshoot complex issues and elevate to Senior or Lead FSEs as needed.
• Support government accounts requiring eligibility for a CAC (Common Access Card).
• Execute preventive maintenance programs to ensure system reliability and uptime.
• Perform installations, in-servicing, repairs, calibrations, and general technical support.
• Maintain accurate inventory of spare parts in accordance with company policy.
• Properly maintain company-issued assets including vehicle, tools, and equipment.
• Follow service procedures including complaint handling and Medical Device Reporting.
• Ensure all service documentation meet regulatory and corporate requirements.
• Uphold company safety policies, quality expectations, and operational standards.

Skills

Remote support

Troubleshooting

Hardware repair

Software repair

Preventive maintenance

Inventory management

Documentation

Regulatory compliance

Education

Associate degree

Tools

Windows OS

Networking

Diagnostic instruments

Job description

BD is seeking a Field Service Engineer I to deliver remote and on-site support for BD automated dispensing systems across the assigned region, including government facilities. The role involves troubleshooting, repairing, and maintaining hardware and software while ensuring compliance and strong customer relationships.

A company vehicle is provided, with travel within the territory and occasional overnight stays.