Field Service Engineer - LC/LC-MS & HPLC Expert (Remote)

Waters; Chapel Hill (NC); On-site; USD 65,000 - 90,000; Full time

Job summary

Waters Corporation seeks a Field Service Specialist to install, maintain and troubleshoot LC/LC-MS/HPLC/UPLC/SFC systems for diverse customers in the Raleigh area. You will build lasting customer relationships, train site personnel and ensure regulatory compliance, while coordinating with Sales on service opportunities.

Overnight and international travel is required. The role demands a science degree and hands-on instrumentation experience, plus a valid driver's license and strong communication

Qualifications

• BS/BA in Chemistry, Biology, engineering or related science; equivalence considered.
• 2 years of experience with installation, maintenance, troubleshooting or end-user support of scientific instrumentation; Waters products preferred.
• Valid driver’s license in good standing.
• Ability to troubleshoot at system level and understand CDS/SDMS/LIM/ELN workflows.
• Willingness for overnight and international travel.

Responsibilities

• Install and maintain Waters product suite (LC, LC/MS, HPLC/UPLC, SFC, Informatics).
• Establish and maintain relationships with customers to ensure success.
• Lead customer expectations by communicating work and follow-up plans.
• Ensure compliance with regulations and safety standards.
• Deliver system-level training at customer sites.
• Run service inventory according to Waters policies.
• Document field service work with daily reports.
• Collaborate with Sales to identify future service opportunities.

Skills

Customer focus

Communication skills

Time management

Analytical mindset

Problem solving

Education

BS/BA in Chemistry or Biology

Tools

CDS

SDMS

LIM

ELN

Job description

Waters Corporation seeks a Field Service Specialist to install, maintain and troubleshoot LC/LC-MS/HPLC/UPLC/SFC systems for diverse customers in the Raleigh area. You will build lasting customer relationships, train site personnel and ensure regulatory compliance, while coordinating with Sales on service opportunities.

Overnight and international travel is required. The role demands a science degree and hands-on instrumentation experience, plus a valid driver's license and strong communication