Field Service Engineer - Lab Services

CBRE; Los Angeles (CA); On-site; USD 100,000 - 115,000; Full time

Job summary

CBRE is seeking a Field Service Engineer in Los Angeles, CA, to perform installation, repair, and preventive maintenance on multi-vendor analytical instruments such as GC, GC/MS, LC/MS, and HPLC/UPLC. Travel locally/regional with 25% overnight travel is required.

The role requires 2+ years of field service experience and knowledge of analytical instrument calibration. A science degree is preferred, and a valid driver's license is required.

Qualifications

• 2+ years of field service experience is highly preferred.
• Service knowledge of GC, HPLC/UPLC, GC/MS & LC/MS is required.
• Bachelor’s degree in science (chemistry, analytical chemistry biochemistry, biotechnology, or similar) preferred or High School Diploma or equivalent experience with lab experience required.
• Knowledge of lab practices, standard concepts, and test procedures for analytical instruments.

Responsibilities

• Perform installation, repair, preventative maintenance, and IQ/OQ/PQ services on multi-vendor analytical instruments at customer locations or in-house.
• Diagnose and troubleshoot operational problems on GC, GC/MS, LC/MS, HPLC/UPLC and related software platforms.
• Document daily records of inspections, maintenance activity, repairs, and other work performed within approved guidelines.
• Coordinate with outside contractors regarding repairs covered by maintenance agreements.
• Manage relationships with customers and complete service reports.

Skills

Field service experience

Instrument troubleshooting

Customer interaction

Travel readiness

Education

Bachelor’s degree in science or equivalent

Tools

GC

HPLC/UPLC

GC/MS

LC/MS

Job description

Full Spectrum Lab Services from CBRE offers a professional suite of services to a variety of clients in the life sciences industry, including those in pharmaceuticals, biotech, medical devices, and genomics, as well as contract research organizations (CROs) and contract manufacturing organizations (CMOs).

Our comprehensive range of services includes laboratory consulting, real estate services, instrumentation repair and maintenance, full asset management, and more-covering the entire spectrum of life sciences facilities. With expertise across various life sciences categories, CBRE is a leader in managing highly-regulated spaces within the industry.

About The Role

Performs, scheduled, and unscheduled troubleshooting/services on specialty equipment, instruments, and systems specific to the pharmaceutical research & development industry. Possesses knowledge required for performing analytical service procedures, instrument qualifications, and calibration tasks.

This role requires travel including local/ regional travel. 25% overnight travel.

Location: Los Angeles, CA

What you'll do!

• Perform installation, repair, preventative maintenance, and IQ/OQ/PQ services on multi-vendor analytical instruments (e.g., Agilent, Waters, Shimadzu, Thermo, and Sciex) at customer locations or in-house.
• Diagnose and troubleshoot operational problems on the following lab equipment (and/or equipment of similar complexity): GC, GC/MS, LC/MS (Single Quad and Triple Quad), ICPMS, HPLC/UPLC, All Associated OEM Chromatography Software Platforms, Related peripherals, e.g., headspace & autosampler.
• Fixes/services or resolves problems while performing unscheduled work, as necessary.
• Records and reports abnormal functions or out-of-tolerance conditions of equipment and initiates corrective action and documentation.
• Reinstalls, tests, evaluates, calibrates, and maintains instruments or devices upon completion of repairs.
• Documents daily records of inspections, maintenance activity, repairs, and other work performed within approved guidelines and procedures.
• Coordinates with outside contractors regarding repairs covered by maintenance agreements.
• Manages relationships with customers.
• Completes service report on each service ticket completion.
• Train customers and other service representatives on maintenance tasks
• Participates in the growth of the region and company.

What You'll Need

• Must complete QMS training assigned to position title.
• Must meet lawfully required customer/vendor credentialing requirements necessary to gain site access. These requirements vary by customer/vendor and may include but are not limited to post-employment background checks, various forms of drug testing, vaccinations, fingerprinting, proof of valid identification, and/or adherence to customer-specific substance abuse programs.
• Ability to travel to various locations daily and interact with a broad range of clientele.
• Overnight travel will be required.
• A valid driver's license is required.

Education/Training/Knowledge

• 2+ years of field service experience is highly preferred.
• Service knowledge of GC, HPLC/UPLC, GC/MS & LC/MS is required.
• Bachelor’s degree in science (chemistry, analytical chemistry biochemistry, biotechnology, or similar) preferred or High School Diploma or equivalent experience with lab experience required.
• Knowledge of lab practices, standard concepts, and test procedures for analytical instruments.

Why CBRE?

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills, and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

Disclaimers: Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

• CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The minimum salary for the Field Service Engineer position is $100,000 annually and the maximum salary is $115,000 annually. The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience.

Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at [e-mail] or via telephone at [phone] (U.S.) and [phone] (Canada).