Field Service Engineer II - Lab Services

CBRE; Anaheim (CA); On-site; USD 110,000 - 145,000; Full time

Job summary

CBRE is seeking a Senior Field Service Engineer to install, calibrate, repair, and PM advanced analytical instruments at customer sites and in-house. You will work on Waters ACQUITY HPLC/UPLC systems, perform IQ/OQ/PQ qualifications, and maintain GMP/GLP compliance while documenting service reports.

Travel up to 25% overnight may be required; candidates should have 2–3 years of related experience, an appropriate diploma, and strong knowledge of mass spectrometry and chromatography to support

Qualifications

• 2–3 years of related experience or equivalent education considered.
• Experience with analyzing information and problem solving in lab settings.
• Knowledge of GMP/GLP and safety standards.

Responsibilities

• Install, calibration, repair, and preventive maintenance on analytical instruments (Waters ACQUITY HPLC/UPLC).
• Execute IQ/OQ/PQ qualification protocols and maintain regulatory documentation.
• Diagnose issues on LC/UPLC, GC, and related peripherals; complete service reports.
• Maintain customer relationships and support business development.

Skills

Mass Spectrometry

Chromatography

Microsoft Office

Education

High School Diploma or GED

Tools

Waters Xevo

QDa

ACQUITY Specialist

Job description

Full Spectrum Lab Services from CBRE offers a professional suite of services to a variety of clients in the life sciences industry, including those in pharmaceuticals, biotech, medical devices, and genomics, as well as contract research organizations (CROs) and contract manufacturing organizations (CMOs).

Our comprehensive range of services includes laboratory consulting, real estate services, instrumentation repair and maintenance, full asset management, and more, covering the entire spectrum of life sciences facilities. With expertise across various life sciences categories, CBRE is a leader in managing highly-regulated spaces within the industry.

About the role!

The Senior Field Service Engineer is responsible for the installation, repair, preventive maintenance (PM), and qualification (IQ/OQ/PQ) of advanced analytical instruments—including ACQUITY HPLC/UPLC systems—at customer sites and in-house. Mass Spectrometry experience is a plus.

What You'll Do

• Perform installation, calibration, repair, and preventive maintenance on Waters ACQUITY HPLC/UPLC, and related analytical instruments (e.g., Agilent, Shimadzu, Thermo, Dionex).
• Execute IQ/OQ/PQ qualification protocols and maintain compliance with GMP, GLP, and safety standards.
• Diagnose and troubleshoot operational problems on complex laboratory equipment, including GC, LC, UPLC, and related peripherals (e.g., headspace, autosamplers).
• Complete detailed service reports and documentation for each service ticket and regulatory submission.
• Maintain strong customer relationships and identify business opportunities for service growth.
• Participate in the growth of the region and company by supporting business development initiatives.
• Travel to various customer locations as required; 25% overnight travel may be necessary.

What You'll Need

• High School Diploma, GED, or trade school diploma with 2-3 years of job-related experience. In lieu of a diploma, a combination of experience and education will be considered. Must have appropriate license or certification where required by law.
• Meet the physical requirements of this role including stooping, standing, walking, climbing stairs/ladders, and the ability to lift/carry heavy loads of 50 lbs. or more.
• Ability to use existing procedures to solve standard problems.
• Experience with analyzing information and standard practices to make judgments.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Organizational skills with a strong inquisitive mindset.
• Intermediate math skills. Ability to calculate difficult figures such as percentages, fractions, and other financial related calculations.
• Experience with Mass Spectrometry & Chromatography (Waters Xevo, QDa & ACQUITY Specialist)

Why CBRE?

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills, and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

Disclaimers: Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

• CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The minimum salary for the Field Service Engineer II position is $110,000 annually and the maximum salary is $145,000 annually. The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience.

Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at [e-mail] or via telephone at [phone] (U.S.) and [phone] (Canada).