Field Service Supervisor - Lab Services - San Francisco Bay Area

CBRE Group, Inc.; San Francisco (CA); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Company vehicle

Medical benefits

401k

PTO

Job summary

CBRE Group, Inc. through Full Spectrum Lab Services delivers laboratory consulting, real estate services, and lab equipment support to life sciences clients. The Field Service Supervisor will lead a team of Field Service Engineers or contractors to deliver safe, compliant, and timely services within budget.

The role requires supervisory experience, strong regulatory knowledge, and hands-on management of instrumentation maintenance and service delivery in regulated environments.

Qualifications

• High school diploma or GED required; bachelor's degree preferred.
• Minimum two years related experience; five years in lab/manufacturing environments required.
• Previous supervisory experience is required.
• Knowledge of analytical instrument maintenance and laboratory services.

Responsibilities

• Supervise planning, directing, and scheduling day-to-day and long-range Pharma Services activities.
• Ensure compliance with safety, regulatory, and company policies and procedures.
• Review/update LIS/LTS procedures and equipment maintenance protocols.
• Process performance metrics and drive corrective actions for contract requirements.
• Manage contractor performance and supply of spare parts and consumables.
• Provide formal supervision, staffing plans, and performance appraisals.

Skills

Supervision

Planning & scheduling

Regulatory compliance

Team leadership

Analytical thinking

Education

Bachelor's degree in electrical/mechanical/chemical engineering

Associates degree in scientific field (preferred)

Job description

About the role:

Full Spectrum Lab Services from CBRE offers a professional suite of services to a variety of clients in the life sciences industry, including those in pharmaceuticals, biotech, medical devices, and genomics, as well as contract research organizations (CROs) and contract manufacturing organizations (CMOs).

Our comprehensive range of services includes laboratory consulting, real estate services, instrumentation repair and maintenance, full asset management, and more—covering the entire spectrum of life sciences facilities. With expertise across various life sciences categories, CBRE is a leader in managing highly-regulated spaces within the industry.

As Field Service Supervisor, you will supervise the day-to-day service solutions of a team of experienced Field Service Engineers and/or sub-contractors to ensure services are delivered in a safe, compliant, and timely manner within budget.

What You'll Do:

• Supervise, plan, direct, and schedule day-to-day and long-range activities for defined Pharma Services scope, and ensure all programs and procedures of the Pharma Services staff are being properly implemented.
• Review work to ensure compliance with performance, safety, statutory, and regulatory requirements, as well as with all company policies, standards, and procedures.
• Review and update LIS equipment, maintenance and calibration procedures, and LTS (Laboratory Technical Services) procedures.
• Process performance metrics; track, analyze, and report performance in terms of quality, safety, cost, and customer satisfaction. Take corrective action to bring about required change and ensure contract requirements have been executed at a level above the specified standards.
• Manage contractor specifications, problems/issues, performance, and administration.
• Ensure supply of spare parts and consumables for in-scope Pharma Services.
• Perform other duties as assigned.
• Provide formal supervision to individual employees within single functional or operational area. Recommend staff recruitment, selection, promotion, advancement, corrective action and termination. Plan and monitor appropriate staffing levels and utilization of labor, including overtime. Prepare and deliver performance appraisal for staff. Mentor and coach team members to further develop competencies. Lead by example and model behaviors that are consistent with the company's values.

What You'll Need:

• High school diploma or general education degree (GED) required. Bachelors degree in electrical, mechanical or chemical engineering is preferred. Minimum of two years of related experience and/or training. Associates degree preferred in scientific field of study preferred or equivalent related work experience.
• Five years relevant field experience in laboratory and / or manufacturing pharmaceutical or equivalent regulated environments required. Knowledge of analytical instrument maintenance and / or laboratory technical services. applicable regulatory guidelines and audit experience.
• Previous supervisory experience is required.

Why CBRE?

CBRE is the premier provider of Laboratory Services. We offer excellent compensation and benefits, to include competitive salary, company vehicle for business use, medical and dental benefits, PTO, 401K, and comprehensive training for professional growth.

• Benefits start 1st of the month following your hire date: medical, dental, vision, 401k, etc.

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills, and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.