Field Service Engineer - Lab Services

CBRE Group, Inc.; Los Angeles (CA); On-site; USD 70,000 - 100,000; Full time

Job summary

CBRE Group, Inc. seeks a field service specialist in Los Angeles to service life sciences instrumentation. You will install, repair, and calibrate multi-vendor analytical instruments at client sites or in-house, performing IQ/OQ/PQ and preventive maintenance.

The role requires travel, including local/ regional and 25% overnight travel. A strong background in GC, HPLC/UPLC, GC/MS and LC/MS, plus a science degree, is essential for success in this fast-paced environment.

Qualifications

• 2+ years of field service experience preferred.
• Service knowledge of GC, HPLC/UPLC, GC/MS and LC/MS required.
• Bachelor’s degree in science preferred or equivalent lab experience.
• Knowledge of lab practices and analytical instrument testing procedures.

Responsibilities

• Install, repair, perform preventive maintenance, and IQ/OQ/PQ on multi-vendor analytical instruments.
• Diagnose and troubleshoot GC, HPLC/UPLC, GC/MS and LC/MS systems.
• Record abnormal functions and initiate corrective actions.
• Reinstall, test, and calibrate instruments after repairs.
• Document daily inspections and maintenance in approved logs.
• Coordinate repairs with outside contractors.
• Manage customer relationships and service reports.
• Train customers and service staff on maintenance tasks.
• Contribute to regional growth and CBRE's service quality.

Skills

GC

HPLC/UPLC

GC/MS

LC/MS

Analytical instruments

Education

Bachelor’s degree in science

Job description

Full Spectrum Lab Services from CBRE offers a professional suite of services to a variety of clients in the life sciences industry, including those in pharmaceuticals, biotech, medical devices, and genomics, as well as contract research organizations (CROs) and contract manufacturing organizations (CMOs).

Our comprehensive range of services includes laboratory consulting, real estate services, instrumentation repair and maintenance, full asset management, and more—covering the entire spectrum of life sciences facilities. With expertise across various life sciences categories, CBRE is a leader in managing highly-regulated spaces within the industry.

About the role

Performs, scheduled, and unscheduled troubleshooting/services on specialty equipment, instruments, and systems specific to the pharmaceutical research & development industry. Possesses knowledge required for performing analytical service procedures, instrument qualifications, and calibration tasks.

This role requires travel including local/ regional travel. 25% overnight travel.

Location: Los Angeles, CA

What you’ll do!

• Perform installation, repair, preventative maintenance, and IQ/OQ/PQ services on multi-vendor analytical instruments (e.g., Agilent, Waters, Shimadzu, Thermo, and Sciex) at customer locations or in-house.
• Diagnose and troubleshoot operational problems on the following lab equipment (and/or equipment of similar complexity): GC, GC/MS, LC/MS (Single Quad and Triple Quad), ICPMS, HPLC/UPLC, All Associated OEM Chromatography Software Platforms, Related peripherals, e.g., headspace & autosampler.
• Fixes/services or resolves problems while performing unscheduled work, as necessary.
• Records and reports abnormal functions or out-of-tolerance conditions of equipment and initiates corrective action and documentation.
• Reinstalls, tests, evaluates, calibrates, and maintains instruments or devices upon completion of repairs.
• Documents daily records of inspections, maintenance activity, repairs, and other work performed within approved guidelines and procedures.
• Coordinates with outside contractors regarding repairs covered by maintenance agreements.
• Manages relationships with customers.
• Completes service report on each service ticket completion.
• Train customers and other service representatives on maintenance tasks
• Participates in the growth of the region and company.

What You'll Need:

• Must complete QMS training assigned to position title.
• Must meet lawfully required customer/vendor credentialing requirements necessary to gain site access. These requirements vary by customer/vendor and may include but are not limited to post-employment background checks, various forms of drug testing, vaccinations, fingerprinting, proof of valid identification, and/or adherence to customer-specific substance abuse programs.
• Ability to travel to various locations daily and interact with a broad range of clientele.
• Overnight travel will be required.
• A valid driver's license is required.

Education/Training/Knowledge:

• 2+ years of field service experience is highly preferred.
• Service knowledge of GC, HPLC/UPLC, GC/MS & LC/MS is required.
• Bachelor’s degree in science (chemistry, analytical chemistry biochemistry, biotechnology, or similar) preferred or High School Diploma or equivalent experience with lab experience required.
• Knowledge of lab practices, standard concepts, and test procedures for analytical instruments.

Why CBRE?

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills, and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

Disclaimers: Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.