Field Service Engineer - Lab Instrumentation (Madison, WI)

thermofisher; United States; Remote; USD 70,000 - 90,000; Full time

Job summary

thermofisher in Madison, Wisconsin seeks a field service engineer to install, maintain, and repair high-value analytical instruments at customer sites. You will travel to labs and industrial environments, performing hands-on diagnostics and repairs.

The role emphasizes strong problem-solving, mechanical and electronics aptitude, and clear communication with customers. You will use service-management software and documentation to log visits and ensure equipment reliability.

Qualifications

• Bachelor's degree in engineering or related field; no prior experience required.
• Strong mechanical and electronics aptitude with ability to trace faults to component level.
• Problem-solving skills and ability to interpret diagrams, schematics, and equipment docs.
• Professional written and verbal communication; fluent in English.
• Familiarity with Windows, MS Office, and service-management software.
• Valid driver's license; ability to travel 50-75%; lift up to 50 lbs; stand for long periods.

Responsibilities

• Install instruments and investigate faults, carrying out repairs and maintenance at customer sites.
• Diagnose technical problems using documentation, diagrams, and schematics.
• Communicate clearly with customers; provide professional service and resolve issues.
• Manage service visits and records using standard service-management tools.
• Work independently in the field while coordinating with colleagues and responding to service needs.

Skills

Mechanical aptitude

Electronics aptitude

Problem solving

Communication

English fluency

Education

Bachelor's degree in engineering or related field

Tools

Windows

MS Office

Service-management software

Job description

thermofisher in Madison, Wisconsin seeks a field service engineer to install, maintain, and repair high-value analytical instruments at customer sites. You will travel to labs and industrial environments, performing hands-on diagnostics and repairs.

The role emphasizes strong problem-solving, mechanical and electronics aptitude, and clear communication with customers. You will use service-management software and documentation to log visits and ensure equipment reliability.