Field Service Engineer - Madison Wisconsin

thermofisher; United States; Remote; USD 70,000 - 90,000; Full time

Job summary

thermofisher in Madison, Wisconsin seeks a field service engineer to install, maintain, and repair high-value analytical instruments at customer sites. You will travel to labs and industrial environments, performing hands-on diagnostics and repairs.

The role emphasizes strong problem-solving, mechanical and electronics aptitude, and clear communication with customers. You will use service-management software and documentation to log visits and ensure equipment reliability.

Qualifications

• Bachelor's degree in engineering or related field; no prior experience required.
• Strong mechanical and electronics aptitude with ability to trace faults to component level.
• Problem-solving skills and ability to interpret diagrams, schematics, and equipment docs.
• Professional written and verbal communication; fluent in English.
• Familiarity with Windows, MS Office, and service-management software.
• Valid driver's license; ability to travel 50-75%; lift up to 50 lbs; stand for long periods.

Responsibilities

• Install instruments and investigate faults, carrying out repairs and maintenance at customer sites.
• Diagnose technical problems using documentation, diagrams, and schematics.
• Communicate clearly with customers; provide professional service and resolve issues.
• Manage service visits and records using standard service-management tools.
• Work independently in the field while coordinating with colleagues and responding to service needs.

Skills

Mechanical aptitude

Electronics aptitude

Problem solving

Communication

English fluency

Education

Bachelor's degree in engineering or related field

Tools

Windows

MS Office

Service-management software

Job description

Role overview

Keep scientific instruments operating reliably by installing, maintaining, and repairing equipment at customer facilities. The work spans high-value analytical systems, including electron microscopes and chromatography instruments, and combines hands-on troubleshooting with customer support. The position is based around Madison, Wisconsin, with substantial travel and work in varied laboratory and industrial environments.

Responsibilities

• Install instruments and investigate faults, carrying out repairs and maintenance at customer sites.
• Diagnose technical problems using equipment documentation, diagrams, and schematics.
• Communicate clearly with customers, provide professional service, and help them resolve equipment issues.
• Manage service visits and records using standard computer and service-management tools.
• Work independently in the field while coordinating with colleagues and responding to service needs.

Requirements

• Bachelor's degree in engineering, a related scientific field, or a comparable discipline; no prior experience is required.
• Strong mechanical and electronics aptitude, with the ability to trace faults to component level.
• Problem-solving skills and the ability to interpret technical diagrams, schematics, and equipment documentation.
• Professional written and verbal communication skills and fluency in English.
• Familiarity with Windows, Microsoft Office, and service-management software.
• Valid driver's license, ability to travel up to 50-75%, lift up to 50 pounds, and stand for extended periods; able to obtain credentials for customer sites.

Nice to have

• Experience servicing analytical instruments, ultra-high-vacuum systems, or high-voltage equipment is preferred.
• Advanced degrees, relevant certifications, and additional language skills are also welcome.

Benefits and work setup

The role may involve flexible hours and emergency service calls. Work environments can include cleanrooms, laboratories, cold rooms, loud or variable-temperature areas, heights, and locations where protective equipment or access credentials are required. Exposure to hazardous or toxic materials may occur.