Field Service Engineer - Global Impact & Travel

ThermoFisher Scientific; Detroit (MI); On-site; USD 75,000 - 110,000; Full time

Job summary

Thermo Fisher Scientific is seeking a Field Service Engineer to install, maintain, and repair a range of high-value analytical instruments. You will deliver technical service on-site, build strong customer relationships, and support customers in achieving critical research breakthroughs.

Ideal candidates have a strong electronics/mechanical background, excellent communication skills, and the ability to read technical diagrams.

Qualifications

• Bachelor’s degree; no prior experience required; experience installing, troubleshooting, and repairing sophisticated analytical instruments preferred
• Field of study: Engineering (Electrical, Electronics, Mechanical, Biomedical) or related scientific field
• Advanced degrees or specialized certifications are a plus
• Strong electronics and mechanical aptitude with ability to diagnose issues down to component level
• Excellent customer service skills and professional demeanor
• Strong verbal and written communication abilities
• Fluency in English required; additional language skills welcome
• Demonstrated problem-solving capabilities and analytical thinking
• Proficiency with Windows operating systems, MS Office, and service management software
• Ability to read and interpret technical diagrams, schematics and documentation
• Valid driver's license and ability to travel up to 50-75%
• Physical ability to lift up to 50 lbs and stand for extended periods
• Experience with ultra-high vacuum systems and high voltage equipment preferred
• Availability to work flexible hours and respond to emergency service calls
• Must be able to obtain necessary credentials to access customer facilities
• Strong organizational skills and ability to manage time effectively
• Collaborative mindset with ability to work independently

Responsibilities

• Install, maintain, and repair a diverse range of high-value analytical instruments.
• Deliver exceptional technical service while building strong customer relationships.
• Represent Thermo Fisher Scientific in a professional manner on-site at customer locations.
• Assist customers in achieving breakthroughs that advance research and safety

Skills

Electronics aptitude

Mechanical aptitude

Customer service

Communication skills

Problem solving

Analytical thinking

Reading schematics

Windows OS

MS Office

Service management software

Driver's license

Travel readiness

Organizational skills

Team player

Education

Bachelor's degree

Engineering (Electrical, Electronics, Mechanical, Biomedical)

Advanced degrees or specialized certifications

Tools

Windows OS

MS Office

Service management software

Job description

Thermo Fisher Scientific is seeking a Field Service Engineer to install, maintain, and repair a range of high-value analytical instruments. You will deliver technical service on-site, build strong customer relationships, and support customers in achieving critical research breakthroughs.

Ideal candidates have a strong electronics/mechanical background, excellent communication skills, and the ability to read technical diagrams.