Field Service Engineer: High-Value Instrumentation & Travel

ThermoFisher Scientific; West Greenwich (RI); On-site; USD 36,000 - 50,000; Full time

Benefits offered by this job

Medical plans

Dental plans

Vision plan

Commuter benefits

Tuition reimbursement

PTO and holidays

Parental leave

Retirement plan

ESPP

Job summary

Thermo Fisher Scientific in Massachusetts is seeking a Field Service Engineer to install, maintain, and qualify a spectrum of high-value analytical instruments, from chromatography systems to mass spectrometers, at customer sites. You will represent the company, delivering exceptional technical service while building strong relationships with researchers advancing critical science.

Requirements include a Bachelor's Degree (Engineering) or related field, experience installing, troubleshooting,

Qualifications

• Bachelor's Degree, some prior experience expected - experience installing, troubleshooting, and repairing sophisticated analytical instruments preferred
• Fields of Study: Engineering (Electrical, Electronics, Mechanical, Biomedical) or related scientific field
• Advanced degrees or specialized certifications are a plus.
• Strong electronics and mechanical aptitude with ability to diagnose issues down to component level
• Excellent customer service skills and professional demeanor
• Strong verbal and written communication abilities
• Fluency in English required; additional language skills welcome
• Demonstrated problem-solving capabilities and analytical thinking
• Proficiency with Windows operating systems, MS Office, and service management software
• Ability to read and interpret technical diagrams, schematics and documentation
• Valid driver's license and ability to travel up to 50-75%
• Physical ability to lift up to 50 lbs and stand for extended periods
• Experience with ultra-high vacuum systems and high voltage equipment preferred
• Availability to work flexible hours and respond to emergency service calls
• Must be able to obtain necessary credentials to access customer facilities
• Strong organizational skills and ability to manage time effectively
• Collaborative mindset with ability to work independently

Responsibilities

• Install, maintain, and qualify a diverse range of high-value analytical instruments at customer sites
• Deliver exceptional technical service while building strong customer relationships
• Travel up to 50-75% and respond to emergency service calls as needed
• Read, interpret, and follow technical diagrams, schematics and documentation
• Work with GMP safety standards and maintain a professional demeanor

Skills

Customer service

Communication skills

English fluency

Problem solving

Electronics aptitude

Mechanical aptitude

Read schematics/diagrams

Time management

Independent work

Collaborative mindset

Education

Bachelor's degree in Engineering or related field

Advanced degrees or certifications a plus

Tools

Windows OS

MS Office

Service management software

Job description

Thermo Fisher Scientific in Massachusetts is seeking a Field Service Engineer to install, maintain, and qualify a spectrum of high-value analytical instruments, from chromatography systems to mass spectrometers, at customer sites. You will represent the company, delivering exceptional technical service while building strong relationships with researchers advancing critical science.

Requirements include a Bachelor's Degree (Engineering) or related field, experience installing, troubleshooting,