Field Service Engineer II, Molecular Instrumentation

NCBioImpact; Durham (NC); In loco; USD 75.000 - 110.000; Tempo pieno

Descrizione del lavoro

Thermo Fisher Scientific is seeking a Field Service Engineer II to install, maintain, and repair sophisticated analytical instruments at customer sites across research, industrial, and healthcare settings.

You will diagnose issues down to the component level, provide excellent customer service, and train customers on operation while traveling within your territory. Strong electronics/mechanical skills and MS Office familiarity are essential.

Competenze

• Associates degree or equivalent experience required; military tech background acceptable.
• 3–5 years as a field service/engineer with analytical instruments preferred.
• Experience with molecular instrumentation (FTIR, Raman, UV-Vis) advantageous; strong customer service skills.

Mansioni

• Install, maintain, troubleshoot and repair complex analytical instruments at customer sites.
• Provide exceptional customer service and clear communication with customers.
• Document service activities and prepare detailed service reports; train customers on equipment operation.

Conoscenze

Electronics troubleshooting

Mechanical troubleshooting

Customer service

Time management

Independent work

English proficiency

Formazione

Associates degree or equivalent experience

Military experience (technical)

Instrumentation knowledge (FTIR, Raman, UV-Vis)

Strumenti

MS Office

Service management software

Descrizione del lavoro

Thermo Fisher Scientific is seeking a Field Service Engineer II to install, maintain, and repair sophisticated analytical instruments at customer sites across research, industrial, and healthcare settings.

You will diagnose issues down to the component level, provide excellent customer service, and train customers on operation while traveling within your territory. Strong electronics/mechanical skills and MS Office familiarity are essential.