Field Service Engineer – Process Analytics (Northeast)

Metrohm USA; Newark (NJ); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

401(k) with company match

Paid vacation, sick, personal, and hol

Growth-oriented team culture

Job summary

Metrohm USA, headquartered in the Newark area, seeks a Field Service Specialist - Process Analytics to install, maintain, troubleshoot, and repair process analytical instrumentation across the Northeastern region. You will travel frequently, serve as a trusted advisor to customers, and ensure optimal system performance.

The role emphasizes hands-on diagnostics, preventive maintenance, and clear technical documentation, with opportunities to mentor newer specialists and contribute to continuous

Qualifications

• Associate degree in Process Analytical Instrumentation, Instrumentation Technology, Electronics, Engineering Technology, or equivalent.
• Minimum four (4) years of experience supporting process analytical instrumentation or industrial instrumentation systems.
• Strong electrical, electronic, and mechanical troubleshooting skills.
• Ability to read and interpret electrical schematics, technical diagrams, and service documentation.
• Strong analytical and problem-solving abilities.
• Excellent verbal and written communication skills.
• Ability to work independently in customer-facing environments.

Responsibilities

• Install, commission, maintain, troubleshoot, and repair Metrohm process analytical systems.
• Diagnose and resolve customer instrumentation, application, and product-related issues.
• Perform preventive maintenance, inspections, upgrades, and system optimization activities.
• Conduct equipment testing and verification to ensure optimal performance.
• Review schematics, wiring diagrams, technical drawings, and service documentation to support troubleshooting and repairs.
• Build and maintain strong relationships with customers through responsive and professional service.
• Deliver refresher training and operational support to end users as needed.
• Act as a trusted advisor to ensure customer satisfaction and long-term success.
• Investigation, document, and track service activities using Metrohm service management tools.
• Maintain accurate service records and report documentation.
• Identify opportunities to improve service quality, operational efficiency, and customer experience.
• Mentor and support developing Field Service Specialists.
• Share technical knowledge, troubleshooting techniques, and best practices across the organization.
• Assist with onboarding and technical development initiatives as needed.

Skills

Electrical troubleshooting

Mechanical troubleshooting

Analytical skills

Reading schematics

Independent work

Customer communication

Education

Associate degree in Process Analytical Instrumentation

Engineering/Instrumentation theory

Tools

Metrohm service management tools

Job description

Metrohm USA, headquartered in the Newark area, seeks a Field Service Specialist - Process Analytics to install, maintain, troubleshoot, and repair process analytical instrumentation across the Northeastern region. You will travel frequently, serve as a trusted advisor to customers, and ensure optimal system performance.

The role emphasizes hands-on diagnostics, preventive maintenance, and clear technical documentation, with opportunities to mentor newer specialists and contribute to continuous