Field Service Engineer — Lab Equipment & Onsite Support

Sartorius AG; Kansas City (MO); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Mentoring program

Work-life balance

Onboarding platform

Global team

Health plans

401k with company match

Job summary

Sartorius AG is seeking a field service technician to deliver on-site service, calibration, and preventive maintenance for balances and moisture analyzers. You will troubleshoot issues, document activities, and ensure timely customer support across a travel-heavy territory.

Ideal candidates have 2+ years in field service, with strong mechanical/electrical diagnostics and customer-facing skills. Valid DL and willingness to travel are required; MS Office and mobile tools familiarity is a plus.

Qualifications

• Associate degree in a technical field, or High School Diploma/GED with relevant technical certification.
• Minimum 2 years of field service, maintenance, instrumentation, or related technical experience.
• Experience calibrating balances, scales, moisture analyzers, or similar lab instruments preferred.
• Troubleshoot, repair, and maintain technical equipment.
• Strong mechanical and electrical diagnostic skills.
• Effective communication and customer service skills.
• Ability to manage multiple priorities and work independently in a field-based environment.
• Proficiency with mobile applications, digital reporting tools, and Microsoft Office products.
• Valid driver's license and willingness to travel extensively throughout the assigned territory.

Responsibilities

• Deliver exceptional service and technical support during customer site visits.
• Perform installation, calibration, preventive maintenance, troubleshooting, and repair of balances and moisture analyzers.
• Diagnose equipment issues and provide effective, timely solutions to minimize customer downtime.
• Maintain accurate service documentation, reports, and records.
• Manage workload and service schedule to ensure on-time customer support.
• Utilize field service automation tools and systems to support daily operations.
• Follow Sartorius service procedures, quality standards, and safety protocols.
• Collaborate with internal technical teams to resolve complex issues and share best practices.
• Provide customers with technical guidance, product recommendations, and service insights.
• Build lasting customer relationships that drive satisfaction, retention, and business growth.

Skills

Field service

Troubleshooting

Mechanical skills

Electrical diagnostics

Customer service

MS Office

Mobile apps

Driver's license

Travel readiness

Education

Technical associate degree or equivalent

Tools

Calibration equipment

Job description

Sartorius AG is seeking a field service technician to deliver on-site service, calibration, and preventive maintenance for balances and moisture analyzers. You will troubleshoot issues, document activities, and ensure timely customer support across a travel-heavy territory.

Ideal candidates have 2+ years in field service, with strong mechanical/electrical diagnostics and customer-facing skills. Valid DL and willingness to travel are required; MS Office and mobile tools familiarity is a plus.