Field Service Engineer - MO, KS, NE, IA

Sartorius AG; Kansas City (MO); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Mentoring program

Work-life balance

Onboarding platform

Global team

Health plans

401k with company match

Job summary

Sartorius AG is seeking a field service technician to deliver on-site service, calibration, and preventive maintenance for balances and moisture analyzers. You will troubleshoot issues, document activities, and ensure timely customer support across a travel-heavy territory.

Ideal candidates have 2+ years in field service, with strong mechanical/electrical diagnostics and customer-facing skills. Valid DL and willingness to travel are required; MS Office and mobile tools familiarity is a plus.

Qualifications

• Associate degree in a technical field, or High School Diploma/GED with relevant technical certification.
• Minimum 2 years of field service, maintenance, instrumentation, or related technical experience.
• Experience calibrating balances, scales, moisture analyzers, or similar lab instruments preferred.
• Troubleshoot, repair, and maintain technical equipment.
• Strong mechanical and electrical diagnostic skills.
• Effective communication and customer service skills.
• Ability to manage multiple priorities and work independently in a field-based environment.
• Proficiency with mobile applications, digital reporting tools, and Microsoft Office products.
• Valid driver's license and willingness to travel extensively throughout the assigned territory.

Responsibilities

• Deliver exceptional service and technical support during customer site visits.
• Perform installation, calibration, preventive maintenance, troubleshooting, and repair of balances and moisture analyzers.
• Diagnose equipment issues and provide effective, timely solutions to minimize customer downtime.
• Maintain accurate service documentation, reports, and records.
• Manage workload and service schedule to ensure on-time customer support.
• Utilize field service automation tools and systems to support daily operations.
• Follow Sartorius service procedures, quality standards, and safety protocols.
• Collaborate with internal technical teams to resolve complex issues and share best practices.
• Provide customers with technical guidance, product recommendations, and service insights.
• Build lasting customer relationships that drive satisfaction, retention, and business growth.

Skills

Field service

Troubleshooting

Mechanical skills

Electrical diagnostics

Customer service

MS Office

Mobile apps

Driver's license

Travel readiness

Education

Technical associate degree or equivalent

Tools

Calibration equipment

Job description

What you will accomplish together with us:

• Deliver exceptional service and technical support during customer site visits.
• Perform installation, calibration, preventive maintenance, troubleshooting, and repair of balances and moisture analyzers.
• Diagnose equipment issues and provide effective, timely solutions to minimize customer downtime.
• Maintain accurate service documentation, reports, and records.
• Manage workload and service schedule to ensure on-time customer support.
• Utilize field service automation tools and systems to support daily operations.
• Follow Sartorius service procedures, quality standards, and safety protocols.
• Collaborate with internal technical teams to resolve complex issues and share best practices.
• Provide customers with technical guidance, product recommendations, and service insights.
• Build lasting customer relationships that drive satisfaction, retention, and business growth.

What will convince us

• Associate degree in a technical field, or High School Diploma/GED with relevant technical certification.
• Minimum 2 years of field service, maintenance, instrumentation, or related technical experience.
• Experience calibrating balances, scales, moisture analyzers, or similar laboratory instruments preferred.
• Demonstrated ability to troubleshoot, repair, and maintain technical equipment.
• Strong mechanical and electrical diagnostic skills.
• Effective communication and customer service skills.
• Ability to manage multiple priorities and work independently in a field-based environment.
• Proficiency with mobile applications, digital reporting tools, and Microsoft Office products.
• Valid driver's license and willingness to travel extensively throughout the assigned territory.
• Alignment with our core values of Sustainability, Openness, and Enjoyment.

What We Offer

As a growing global life science company, with our stock listed on the German DAX and TecDAX , Sartorius offers a wide range of benefits:
Personal and Professional Development: Mentoring, leadership programs, internal seminar offerings
Worklife Balance: Paid vacation, sick time, corporate holidays and community service day; as well as flexible work schedules
Making an Impact Right from the Start: Comprehensive onboarding, including a virtual online platform
Welcoming Culture: Mutual support, team spirit and international collaboration; communities on numerous topics such as “Coaching”, “Agile Working” and a “Businesswomen’s Network”
Health & Well Being: Wide selection of health and well-being support such as a variety of medical plans to choose from, dental, vision, EAP, and other wellness programs.
Intelligent Working Environment: Working in smart buildings with the latest technology and equipment.

Retirement Savings Plan: 401 k (with generous company match)
Flexible Spending: HSA, FSA (dependent care & healthcare spending), Transportation Commuter Account
Company Paid Benefits: Basic Life Insurance, AD&D, EAP, Family Planning & Women’s Health, Health Advocate
Additional/Optional: Supplemental Life Insurance (employee, spouse & dependents), Legal Services, LTD & STD, Critical Illness Insurance, Student Loan Tuition Refinance Service

Sartorius is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, disability or based on status in any other protected group of class.

Please view equal employment opportunity posters provided by OFCCP here.

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Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide. We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment. Join our global team and become part of the solution. We are looking forward to receiving your application.

We look forward to receiving your application.

www.sartorius.com/career

If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by e-mail at [e-mail]