Field Engineering Specialist – Lab Diagnostics

Roche; Jacksonville (FL); On-site; USD 71,000 - 132,000; Full time

Benefits offered by this job

Discretionary annual bonus

Job summary

Roche Support Network is seeking a Field Engineering Specialist to join our diagnostics field service team in Florida. You will repair, service, and support Roche product lines at lab sites across the territory, delivering on-site expertise and proactive maintenance to keep instruments running and laboratories productive.

The role requires strong hands-on mechanical and software skills, willingness to travel up to 20%, and a customer-focused approach to resolve issues quickly while documenting

Qualifications

• High school diploma with 2 years technical school or equivalent training or work experience.
• 5 years of progressive experience repairing or servicing hardware and software, or networking/wireless networking, OR Bachelor's degree +1-2 years of experience.
• Successfully training or certification as defined by RD Services Leadership.
• Ability to travel, including some overnight travel.

Responsibilities

• Showcase expertise in technical repair for Roche product lines.
• Provide on-site service and repair for laboratory customers in the assigned territory.
• Provide routine technical support, on-site service and preventative maintenance.
• Diagnose and resolve mechanical, hardware, software, and system failures.
• Document all activities, contribute to quality improvement, and maximize customer satisfaction.

Skills

Technical repair

Field service

Travel readiness

Customer service

Education

Bachelor's degree in Biomedical Engineering, Mechanical Engineering, Electrical Engineering, Chemistry or related field

Job description

Roche Support Network is seeking a Field Engineering Specialist to join our diagnostics field service team in Florida. You will repair, service, and support Roche product lines at lab sites across the territory, delivering on-site expertise and proactive maintenance to keep instruments running and laboratories productive.

The role requires strong hands-on mechanical and software skills, willingness to travel up to 20%, and a customer-focused approach to resolve issues quickly while documenting