Field Service Engineer: Lab Equipment & Customer Support

PerkinElmer, Inc.; Sacramento (CA); Hybrid; USD 75,000 - 100,000; Full time

Job summary

PerkinElmer, Inc. is seeking a Customer Support Engineer to maintain high professional customer support, acting as the face of the company and ensuring customer needs are met promptly.

Responsibilities include on-site preventive maintenance, driving service agreements and instrument add-ons, training, and keeping accurate dispatch/inventory records while adhering to safety standards. A relevant degree plus lab equipment experience are required.

Qualifications

• 2+ years of experience maintaining and repairing analytical lab equipment.
• Bachelor’s degree in applied science, biology, chemistry, electronics, mathematics, or engineering.
• Experience with CMMS software (ServiceMax) and Microsoft 365.
• Familiarity with laboratory safety practices.

Responsibilities

• Provide scheduled preventative maintenance for contract customers, remedial maintenance for non-contract customers billed at an hourly rate.
• Maintain updated documentation around dispatch, inventory and service support functions.
• Educate and promote training, support, software, laboratory services products, consumables and field installed upgrades.
• Drive leads of new service agreements and instrument add-ons to existing contracts.
• Complete all administrative tasks including time reporting and LMS trainings.

Skills

Lab equipment maintenance

Lab safety

CMMS (ServiceMax)

Microsoft 365

Customer service

Education

Bachelor's in applied science/engineering

Master's in applied science/engineering

Tools

CMMS (ServiceMax)

Microsoft 365

Job description

PerkinElmer, Inc. is seeking a Customer Support Engineer to maintain high professional customer support, acting as the face of the company and ensuring customer needs are met promptly.

Responsibilities include on-site preventive maintenance, driving service agreements and instrument add-ons, training, and keeping accurate dispatch/inventory records while adhering to safety standards. A relevant degree plus lab equipment experience are required.