Field Service Engineer - Instrumentation & Remote Support

Bruker Daltonics; Adams (NJ); Hybrid; USD 71,000 - 105,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

401(k)

Paid vacation

Holidays

Job summary

Bruker Daltonics is hiring a Customer Support Help Desk Engineer in the New Brunswick, NJ area to deliver daily remote technical support for mechanical, electrical, and basic software issues to customers.

This hybrid role includes on-site and remote work, field travel across the Americas, and collaboration with R&D and engineering teams. You will document activities in Salesforce and support service agreements and system upgrades.

Qualifications

• B.S. in Electrical Engineering, Electronics, Chemistry, Physics or related STEM.
• Minimum 3 years’ hands-on Field Service work experience involving scientific instrumentation maintenance or technical support.
• Technical & Engineering skills include electromechanical systems, robotics, PLC programming, electrical schematics, and wiring diagrams.
• Software & Control: automation software; Python, C++; familiarity with industrial protocols (Ethernet/IP, PROFINET, Modbus, OPC-UA); system integration knowledge.

Responsibilities

• Provide daily remote technical support for mechanical, electrical, and basic software issues.
• Assist Senior Engineers with complex troubleshooting and system upgrades.
• Document service activities, reports, and technical findings in Salesforce CRM.

Skills

Field service experience

Electromechanical systems

Robotics

PLC programming

Electrical schematics

Industrial communication protocols

Windows proficiency

CRM / service management

Documentation & reporting

Team collaboration

Education

B.S. in Electrical Engineering, Electronics, Chemistry, Physics or related STEM

Tools

Python

C++

Ethernet/IP

PROFINET

Modbus

OPC-UA

Job description

Bruker Daltonics is hiring a Customer Support Help Desk Engineer in the New Brunswick, NJ area to deliver daily remote technical support for mechanical, electrical, and basic software issues to customers.

This hybrid role includes on-site and remote work, field travel across the Americas, and collaboration with R&D and engineering teams. You will document activities in Salesforce and support service agreements and system upgrades.