Hybrid Field Service Engineer — Customer Support
Bruker Daltonics
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Job summary
Bruker Daltonics seeks a Customer Support Help Desk Engineer for the Chemspeed Team in New Brunswick, NJ, offering hybrid on-site work and field travel. You will diagnose mechanical, electrical, and software issues and provide daily remote technical support to customers in a timely and responsive manner.
Responsibilities include troubleshooting with Senior Engineers, documenting activities, coordinating with R&D and production teams, and managing Salesforce cases while promoting service
Qualifications
- B.S. in Electrical Engineering or related STEM discipline.
- Minimum 3 years’ hands-on Field Service experience with scientific instrumentation or equivalent.
- Experience diagnosing and repairing electromechanical, automation, or robotics equipment.
Responsibilities
- Provide daily remote technical support for mechanical, electrical, and basic software issues.
- Document service activities and technical findings accurately in Salesforce.
- Collaborate with R&D, engineering, and production to escalate issues and improve products.
- Assist with installation planning, logistics, and parts preparation.
- Promote service agreements, consumables, and system upgrades to customers.
- Maintain on-site and remote work schedule as required (5 on-site or 3 on-site + 2 remote).
Skills
Education
Tools
Job description
Bruker Daltonics seeks a Customer Support Help Desk Engineer for the Chemspeed Team in New Brunswick, NJ, offering hybrid on-site work and field travel. You will diagnose mechanical, electrical, and software issues and provide daily remote technical support to customers in a timely and responsive manner.
Responsibilities include troubleshooting with Senior Engineers, documenting activities, coordinating with R&D and production teams, and managing Salesforce cases while promoting service
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