Hybrid Field Support Engineer - Scientific Instruments

Bruker; North Brunswick Township (NJ); Hybrid; USD 71,000 - 114,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

401(k)

Job summary

Bruker is seeking a Customer Support Help Desk Engineer for the Chemspeed team in New Brunswick, NJ. The role combines remote technical support with on-site field service and travel, addressing electromechanical, electrical, and software issues for scientific instruments.

Responsibilities include troubleshooting with Senior Engineers, documenting activities in Salesforce, and collaborating with R&D to improve product performance. The position is hybrid with 3 on-site days and 2 remote days.

Qualifications

• B.S. in Electrical Engineering or related STEM discipline.
• Hands-on field service experience with scientific instrumentation.
• Experience diagnosing electromechanical systems and robotics equipment.
• Familiar with electrical schematics and wiring diagrams.
• Proficient in Windows and service documentation systems.

Responsibilities

• Provide daily remote technical support to diagnose and resolve issues.
• Assist Senior Engineers with complex troubleshooting and upgrades.
• Document service activities and technical findings in Salesforce.
• Collaborate with R&D/engineering to improve product performance.
• Support installation planning, parts preparation, and logistics.
• Manage customer relationships and promote service offerings.

Skills

Electromechanical

Robotics

PLC programming

Electrical schematics

Diagnostics

Data logging

Windows

CRM

Education

B.S. Electrical Engineering

Tools

Python

C++

Ethernet/IP

PROFINET

Modbus

OPC-UA

Job description

Bruker is seeking a Customer Support Help Desk Engineer for the Chemspeed team in New Brunswick, NJ. The role combines remote technical support with on-site field service and travel, addressing electromechanical, electrical, and software issues for scientific instruments.

Responsibilities include troubleshooting with Senior Engineers, documenting activities in Salesforce, and collaborating with R&D to improve product performance. The position is hybrid with 3 on-site days and 2 remote days.