Field Service & Training Engineer, Metrology Instruments

Bruker Daltonics; San Jose (CA); On-site; USD 86,000 - 130,000; Full time

Job summary

Bruker Daltonics is seeking a Product Support Engineer to deliver post-sale support for BNano instrumentation. You will diagnose complex issues, install and qualify instruments, and provide training and technical leadership to customers and internal teams.

Role emphasizes hands-on diagnostics, field collaboration, and continuous improvement of service processes, with travel up to 35%. Requires advanced degree in science/engineering or equivalent experience.

Qualifications

• Doctorate or Master/BS with relevant years of experience in scientific or engineering field.
• Strong technical background in metrology, electronics, mechanics, and instrumentation.

Responsibilities

• Provide best-in-class post-sale support and drive improvements in customer experience.
• Diagnose and troubleshoot electro-mechanical hardware and software instrument issues.
• Install, qualify, and train customers on Bruker BNano instruments and modules.
• Collaborate with engineering and field teams on service deliverables and ECOs.
• Travel up to 35% domestically and internationally for service support.

Skills

Analytical skills

Customer focus

Communication

Systems thinking

Problem solving

Education

PhD in science/engineering

MS in science/engineering with 3 years experience

BS in science/engineering with 5 years experience

Tools

Oscilloscope

Multimeter

Profilometry tooling

Job description

Bruker Daltonics is seeking a Product Support Engineer to deliver post-sale support for BNano instrumentation. You will diagnose complex issues, install and qualify instruments, and provide training and technical leadership to customers and internal teams.

Role emphasizes hands-on diagnostics, field collaboration, and continuous improvement of service processes, with travel up to 35%. Requires advanced degree in science/engineering or equivalent experience.