Field Service Engineer – Industrial Automation & Robotics

Bell and Howell; New Bedford (MA); On-site; USD 32,000 - 41,000; Full time

Job summary

Bell and Howell in New Bedford, MA is seeking a Field Customer Service Engineer to diagnose and repair industrial, robotic, and printing equipment. You will serve as the primary customer contact for technical and service-related issues, performing electrical and mechanical troubleshooting and providing hands-on support on-site.

Responsibilities include preventive maintenance, managing parts inventory, coordinating with other departments, and ensuring rapid response to emergencies while

Qualifications

• High school diploma or equivalent with electronics/advanced mechanics/software training
• 1+ years related industry experience with hands-on troubleshooting
• Associate degree preferred

Responsibilities

• Install, troubleshoot and repair industrial equipment including printing/packaging and robotics.
• Perform preventive maintenance and manage parts inventory.
• Provide effective customer communication and support between customer and internal teams.
• Respond to emergencies and on-call requests within established response times.

Skills

Electrical troubleshooting

Mechanical troubleshooting

Software troubleshooting

Customer relations

Communication skills

Time management

Teamwork

Education

Electronics/Advanced mechanics training

2-year degree or diploma

Tools

Oscilloscopes

Digital Multimeter

Testing tools

Job description

Bell and Howell in New Bedford, MA is seeking a Field Customer Service Engineer to diagnose and repair industrial, robotic, and printing equipment. You will serve as the primary customer contact for technical and service-related issues, performing electrical and mechanical troubleshooting and providing hands-on support on-site.

Responsibilities include preventive maintenance, managing parts inventory, coordinating with other departments, and ensuring rapid response to emergencies while