Field Service Representative - Chicago, IL

Markem-Imaje Corporation; Chicago (IL); On-site; USD 55,000 - 75,000; Full time

Job summary

Markem-Imaje Corporation is seeking a field service representative to install, repair, maintain, and test equipment at customer sites. You will troubleshoot field issues, determine customer needs, and collaborate with sales for demonstrations and training.

The role emphasizes delivering solutions and maintaining high customer satisfaction through hands-on technical work. Candidates should have a mechanical or electrical engineering background, 3–5 years in mission-critical field service, and

Qualifications

• BA in Mechanical or Electrical Engineering preferred.
• 3-5 years mission-critical field service experience is a plus.
• Basic knowledge of electrical, electronic, pneumatic, hydraulic and mechanical systems.
• Strong interpersonal and customer relationship management skills.
• Willing to share knowledge and train others.
• Able to work independently with minimal supervision.
• Excellent time management and ability to prioritize multiple tasks.

Responsibilities

• Perform field service repair and maintenance to support customers and machines.
• Troubleshoot and resolve field issues; identify customer needs and offer solutions.
• Install new equipment, train customers, and perform routine and emergency repairs.
• Collaborate with sales for demos, training, and customer follow-up.
• Maintain technical competency on Markem-Imaje products through training and field exposure.
• Ensure customer satisfaction aligns with quality guidelines.

Skills

Interpersonal skills

Customer relationship management

Time management

Training others

Independent work

Education

BA in Mechanical or Electrical Engineering

Job description

The Role:

Markem-Imaje is looking for a self-motivated, confident, and passionate Field Service Representative who has experience with industrial automation and has a passion for delivering solutions. The Field Service Representative will be responsible for delivering, installing, repairing, maintaining, and testing equipment.

Job Responsibilities:

• Performing general field service repair and maintenance activities required to support Markem-Imaje customers and installed machine base.
• Resolving operational issues in the field. Identifying any issues and performing troubleshooting procedures.
• Determining customer needs and offering recommendations.
• Contributing to business growth and sustainment through technical involvement, influence, and teamwork.
• New equipment installations, customer training, emergency and routine repair, contract sales and maintenance and any other service-related activities as directed by management.
• Determining and recommending which products or services best fit the customers' needs.
• Developing and maintaining technical and operational competency on Markem-Imaje products through study, training, hands on use and field exposure to customer applications. Required to successfully complete product training courses and demonstrate a minimum competency level as defined by management.
• Achieving and maintaining a level of customer satisfaction consistent with Markem-Imaje quality guidelines and objectives.
• Collaborating and teamworking with sales members to assist with machine demos, installations, technical training, courtesy calls, customer communication and follow up activities.
• The Field Service Representative will be assigned to a divisional service territory, with primary customer list, which will be considered the primary area of responsibility.

Job Requirements:

• BA of Mechanical or Electrical Engineering degree preferred.
• 3-5 years Mission-critical field service-related experience a plus.
• Basic knowledge of electrical, electronic, pneumatic, hydraulic, and mechanical system theory and operation
• Possess interpersonal and customer relationship management skills.
• Willing and able to share knowledge and conduct training to diverse audiences of varying size.
• Able to work independently and with minimal supervision.
• Effective time management skills; able to prioritize multiple activities and commitments.

The right candidate will be aligned to our values and culture:

• Collaborative entrepreneurial spirit
• Winning through customers
• High ethical standards, openness and trust
• Expectations for results
• Respect and value people