Field Service Engineer III - San Antonio, TX (Cranial and Spinal Technologies/Surgical Robotics)

Medtronic plc; San Antonio (TX); On-site; USD 70,000 - 110,000; Full time

Job summary

Medtronic plc is seeking a Field Service Engineer III to provide technical support for advanced imaging and robotic-assisted surgical systems in the San Antonio area. The role covers installation, maintenance, troubleshooting, and de-installation of capital equipment at customer sites, with ~50% travel within the region.

The candidate brings 3+ years of field service or equipment repair experience, strong troubleshooting skills, and a valid driver's license.

Qualifications

• 3+ years field service or equipment repair experience required.
• Valid driver's license and ability to travel ~50% within region.
• Hands-on troubleshooting and repair on technical equipment in customer environments.
• Experience servicing medical devices or complex electronic systems preferred.
• Strong written and verbal English communication skills preferred.

Responsibilities

• Install, inspect, verify, maintain, troubleshoot, and de-install O-arm, imaging, AiBLE, and Mazor systems.
• Diagnose and resolve mechanical, electrical, and technical issues to minimize downtime.
• Coordinate service activities with customers and internal partners for timely completion.
• Analyze field service data to identify trends and improvement opportunities.
• Deliver technical training and knowledge transfer to distributors, partners, and customer representatives.

Skills

Field service

Troubleshooting

Technical repair

English communication

Education

High school diploma

3+ years field service experience

Job description

Field Service Engineer III provides technical support for advanced imaging and robotic-assisted surgical systems throughout the San Antonio area. Responsibilities include installation, maintenance, troubleshooting, and de-installation of capital equipment at customer sites, with approximately 50% travel required within the region.

Responsibilities

• Install, inspect, verify, maintain, troubleshoot, and de-install O-arm, imaging, AiBLE, and Mazor systems
• Diagnose and resolve mechanical, electrical, and technical issues to minimize equipment downtime
• Coordinate service activities with customers and internal partners to ensure timely completion
• Analyze field service data to identify trends and improvement opportunities for products and processes
• Deliver technical training and knowledge transfer to distributors, partners, and qualified customer representatives

Requirements

• High school diploma or equivalent plus 3+ years field service or equipment repair experience
• Valid driver's license with ability to travel 50% within and outside assigned territory
• Hands-on troubleshooting, maintenance, and repair experience on technical equipment in customer environments
• Ability to maintain service documentation and technical records per established procedures
• Experience servicing medical devices or complex electronic systems preferred
• Strong written and verbal English communication skills preferred