Field Service Engineer 2

Intuitive Surgical; Washington (District of Columbia); On-site; USD 65,000 - 90,000; Full time

Job summary

Intuitive Surgical in the United States is seeking a Field Service Support Engineer to install, maintain, troubleshoot, and repair surgical systems within an assigned territory. You will perform preventive maintenance, software updates, and field upgrades; conduct trainings at hospitals and facilities; and document service activities with thorough reports.

Candidates should have 1-3 years field service experience, an associate degree or equivalent, strong problem solving, and a valid driver's

Qualifications

• 1-3 years field service experience preferred.
• Associate's degree or equivalent training.
• Strong problem-solving and critical thinking abilities.
• Excellent written and oral communication skills.
• Valid driver's license with clean driving record.
• Ability to lift 75 lbs and move wheeled objects up to 1,200 lbs.

Responsibilities

• Install, maintain, and repair Intuitive surgical products and associated equipment.
• Perform preventive maintenance, system inspections, software updates, and field upgrades.
• Conduct training sessions at hospitals and training facilities for end-users.
• Document service activities, maintain records, and submit comprehensive reports.
• Manage assigned territory including customer relationships and system configurations.

Skills

Field service experience

Electro-mechanical systems

Customer service

Education

Associate's degree or equivalent

Job description

Field Service Support Engineer responsible for installation, maintenance, troubleshooting, and repair of Intuitive surgical systems within an assigned territory. The role requires expertise in electro-mechanical systems, strong customer service skills, and compliance with healthcare protocols and regulatory standards.

Responsibilities

Install, maintain, and repair Intuitive surgical products and associated equipmentPerform preventive maintenance, system inspections, software updates, and field upgradesConduct training sessions at hospitals and training facilities for end-usersDocument service activities, maintain records, and submit comprehensive reportsManage assigned territory including customer relationships and system configurations

Requirements

Proven track record troubleshooting and repairing electro-mechanical systems1-3 years field service experience preferredAssociate's degree in related field or equivalent training and experienceStrong problem-solving and critical thinking abilitiesExcellent written and oral communication skillsValid driver's license with clean driving recordAbility to lift 75 lbs and move wheeled objects up to 1,200 lbs