Field Service Engineer III – Imaging & Robotic Systems

Medtronic plc; Texas; On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid time off

Tuition assistance

Job summary

Medtronic field service engineer role covering the San Antonio, Texas region involves on-site support for CST Imaging and Surgical Robotics systems. The position requires travel about 50% and focuses on installation, maintenance, troubleshooting, and de-installation of large capital equipment at customer sites.

You will collaborate with clinical customers, sales teams, and internal stakeholders to ensure system performance and customer satisfaction while documenting all activities and

Qualifications

• High School Diploma or equivalent and a minimum of 3 years of experience in customer support, mechanical equipment repair, electrical equipment repair, or field service support.
• Valid driver's license and ability to travel approximately 50% within and outside the assigned territory.
• Experience performing troubleshooting, maintenance, repair, or service activities on technical equipment in customer-facing environments.
• Ability to maintain service documentation and technical records in accordance with established procedures and requirements.

Responsibilities

• Perform installation, inspection, verification, corrective maintenance, preventive maintenance, and de-installation activities for O-arm, imaging, AiBLE, and Mazor systems.
• Troubleshoot and diagnose mechanical, electrical, and technical issues to restore equipment performance and minimize customer downtime.
• Maintain accurate service records, reports, and documentation in accordance with regulatory, quality, and company requirements.
• Coordinate service activities with customers and internal partners to ensure timely completion of scheduled and unscheduled support activities.
• Analyze field service data and identify trends, recurring issues, and opportunities for product or process improvements.
• Provide technical feedback to Engineering, Manufacturing, Quality, and other cross-functional teams to support product enhancements and serviceability improvements.
• Support the development, maintenance, and continuous improvement of service procedures, documentation, and field service processes.
• Participate in the delivery of technical training and knowledge transfer activities for distributors, partners, agents, and qualified customer representatives.

Skills

Customer support

Troubleshooting

Technical documentation

Education

High School Diploma or equivalent

Job description

Medtronic field service engineer role covering the San Antonio, Texas region involves on-site support for CST Imaging and Surgical Robotics systems. The position requires travel about 50% and focuses on installation, maintenance, troubleshooting, and de-installation of large capital equipment at customer sites.

You will collaborate with clinical customers, sales teams, and internal stakeholders to ensure system performance and customer satisfaction while documenting all activities and