Field Service Engineer II — Optics & Medical Tech

Carl Zeiss Meditec USA, Inc.; Massachusetts; Hybrid; USD 47,000 - 58,000; Full time

Benefits offered by this job

Medical Vision Dental

401k Matching

Employee Assistance Programs

Vacation and sick pay

Job summary

Carl Zeiss Meditec USA, Inc. is seeking a Field Support Engineer II to install, repair, upgrade and perform preventative maintenance on ZEISS instrumentation in a Boston-area field service territory.

In this role you will represent Zeiss at customer sites, manage company property, and maintain strong communication with customers, management and Technical Support. A background in Electronics, Optics or Medical Field Service is required, with three years of related experience.

Qualifications

• Minimum of 3 years in Electronics, Fine Mechanics, Optics or Medical Field Service.
• BS in Electronics, Engineering, or Computer Technology preferred.
• A+ and Net+ certification preferred.
• Strong problem solving and customer satisfaction skills.
• Self-directed with ability to work independently.
• Excellent verbal and written communication.
• Solid computer skills and training to service equipment.

Responsibilities

• Diagnose and repair designated products within an assigned service territory, including preventive maintenance, installations and upgrades per training and guidelines.
• Schedule and verify customer visits, assess needs and impact on practice and patient wellbeing.
• Submit field service reports daily per procedures in the Field Service reference database.
• Submit weekly expense reports per company policies.
• Maintain spare parts inventory and return parts per policy.
• Support revenue growth through promotion and retention of service agreements.
• Interface with customers in a professional, pleasant and calm demeanor.
• Instruct customers on operation and maintenance of equipment.

Skills

Electronics

Fine Mechanics

Optics

Medical Field Service

Customer service

Communication

Problem solving

Education

BS in Electronics, Engineering, or Computer Technology

A+ and Net+ certification preferred

Job description

Carl Zeiss Meditec USA, Inc. is seeking a Field Support Engineer II to install, repair, upgrade and perform preventative maintenance on ZEISS instrumentation in a Boston-area field service territory.

In this role you will represent Zeiss at customer sites, manage company property, and maintain strong communication with customers, management and Technical Support. A background in Electronics, Optics or Medical Field Service is required, with three years of related experience.