Field Support Engineer II: Optics & Medical Tech (Travel)

ZEISS Meditec Inc.; South Carolina; On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical

Vision

Dental

401k Matching

Employee Assistance Programs

Vacation and sick pay

Job summary

ZEISS Meditec Inc. is seeking a Field Support Engineer II to install, repair, upgrade and perform preventative maintenance on ZEISS instrumentation in a designated field service territory.

The role represents ZEISS at customer locations, ensuring high customer satisfaction. Extensive travel, driving and lifting up to 50 pounds may be required; BS in Electronics/Engineering preferred with related field service experience.

Qualifications

• Minimum of three years in Electronics, Fine Mechanics, Optics or Medical Field Service.
• BS in Electronics, Engineering, or Computer Technology preferred.
• A+ and Net+ certification preferred.
• Ability to work independently and communicate effectively.
• Willingness to travel extensively (US and international).

Responsibilities

• Diagnose and repair designated products within a field service territory, including preventive maintenance, installations and upgrades.
• Schedule, create and verify customer visits based on customer needs.
• Submit field service reports daily according to procedures.
• Submit weekly expense reports.
• Maintain inventory and spare parts as per policy.
• Support revenue growth through service agreements promotion and retention.
• Interface with customers professionally.
• Instruct customers on operation and maintenance of equipment.
• Maintain test equipment and tools; participate in trade shows as required.

Skills

Customer service

Strong communication

Travel flexibility

Self-directed

Problem solving

A+ and Net+ certification

Education

BS in Electronics, Engineering, or Computer Technology

Job description

ZEISS Meditec Inc. is seeking a Field Support Engineer II to install, repair, upgrade and perform preventative maintenance on ZEISS instrumentation in a designated field service territory.

The role represents ZEISS at customer locations, ensuring high customer satisfaction. Extensive travel, driving and lifting up to 50 pounds may be required; BS in Electronics/Engineering preferred with related field service experience.