Field Service Engineer II – Ophthalmic Diagnostics (Travel)

ZEISS Group; United States; Remote; USD 44.000 - 55.000; Vollzeit

Benefits dieser Stelle

Medical plans

Vision plan

Dental plan

401k Matching

Employee Assistance Programs

Vacation and sick pay

Zusammenfassung

ZEISS is seeking a Field Support Engineer II to travel nationwide, installing, repairing and maintaining Carl Zeiss Meditec ophthalmic diagnostic equipment. You will manage service across territories, including inventory, travel logistics and customer training, while upholding ZEISS standards.

The role requires extensive travel, continuous mobility, and excellent remote communication skills. A BS in electronics/engineering and related field service experience are preferred, with a strong

Qualifikationen

• Three (3) years of related experience in Electronics, Fine Mechanics, Optics or Medical Field Service with travel experience.
• BS in Electronics, Engineering, or Computer Technology and related fields preferred.
• A+ and Net+ certification preferred.

Aufgaben

• Mobile Service Delivery: Diagnose and repair all designated products across multiple service territories through continuous travel, including preventative maintenance, installations and upgrades per specific training, manuals and Carl Zeiss Meditec guidelines.
• Dynamic Territory Management: Schedule, create, verify and/or modify customer visits across extensive geographic regions, traveling continuously to assess customers’ needs, which may include financial impact to practices and patients’ well-being.
• Remote Documentation: Complete and submit field service reports on a daily basis from various customer locations according to written procedures as documented in the Field Service reference database.
• Travel Expense Management: Complete and submit comprehensive weekly expense reports covering extensive travel costs according to Carl Zeiss Meditec policies and procedures.
• Mobile Inventory Management: Maintain spare parts inventory while traveling, ensuring proper storage and transportation according to company guidelines and return specific spare parts as designated by policy from remote locations.
• Territory Growth Through Travel: Support revenue growth through the promotion and retention of service agreements across multiple markets through continuous customer visits.
• Professional Customer Interface: Interface with customers across diverse geographic locations in a professional, pleasant and calm demeanor while adapting to various regional business cultures.
• Mobile Training Delivery: Instruct customers on operation and maintenance of equipment at various locations throughout assigned territories.

Kenntnisse

Electronics

Fine Mechanics

Optics

Travel readiness

Ausbildung

BS in Electronics/Engineering/Computer Technology

Tools

Remote access systems

Diagnostics equipment

Mobile technology

Jobbeschreibung

ZEISS is seeking a Field Support Engineer II to travel nationwide, installing, repairing and maintaining Carl Zeiss Meditec ophthalmic diagnostic equipment. You will manage service across territories, including inventory, travel logistics and customer training, while upholding ZEISS standards.

The role requires extensive travel, continuous mobility, and excellent remote communication skills. A BS in electronics/engineering and related field service experience are preferred, with a strong