Field Service Engineer II - Industrial Automation

Mitsubishi Electric Trane US

Lafayette (LA)

On-site

USD 42,000 - 58,000

Full time

4 days ago

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Benefits offered by this job

401(k) eligibility

Vacation time

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Parental leave

Healthcare benefits

Job summary

Mitsubishi Electric Trane US is seeking a Service Engineer in the Lafayette, LA area to deliver intermediate technical service and support to machine tool builders, dealers, and end users. You will perform on-site service, diagnose equipment, assist with installations, provide call-center support, and promote value-added services while traveling up to 80%.

Bachelor's in Electrical Engineering Technology or related field, 3+ years field service for industrial automation, and a valid driver’s

Qualifications

Bachelor's in Electrical Engineering Technology or equivalent, or related experience.
3+ years of experience in field service for industrial automation.
Valid Driver’s License with acceptable driving record.
Knowledge of and experience using electrical and mechanical tools for machine repair.
Hands‑on experience using voltmeters, oscilloscopes, and other test and measuring equipment.
Ability to read and understand technical documentation, including schematics, logic, and procedures.
Computer proficiency, including knowledge of Microsoft Office (Outlook, Word, and Excel).
Experience working in a customer‑focused, team‑oriented environment.

Responsibilities

Provide technical service and support to customers, including MTBs, dealers, and end-users.
On-site service at customer facilities using knowledge of electro-mechanical assemblies, system operations, programming, and equipment diagnostics.
Log in as an agent in the high-volume call center to support customer requests while upholding department goals for time to answer and total log-in time.
Provide call center support by phone, email, text, chat, and other channels.
Enter all technical claims, service activity, follow-ups, opportunities, and other customer-related inquiries into the database while maintaining data integrity.
Diagnose equipment breakdowns using knowledge of machinery and other automated systems to maintain customer uptime.
Install components, software, and solutions offered by MEUS-IAD using knowledge of programming, calibrating, tuning, rebuilding, and maintaining customer equipment in the field.
Promote all Mitsubishi products and support key initiatives to achieve strategic imperatives.
Travel up to 80% based on customer demand, primarily within the assigned region.