Field Service Engineer II – Industrial Automation

Mitsubishi Electric US, Inc.; Boston (MA); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

401(k) eligibility

Medical benefits

Paid time off

Job summary

Mitsubishi Electric US, Inc. is seeking an on-site field service professional to support machine tool builders, dealers, and end-users. You will diagnose equipment, install MEAU offerings, and coordinate travel and service calls to ensure high uptime.

Qualifications include a BS in Electrical Engineering Technology (or related), 3–6 years in industrial automation field service, and strong communication skills. Travel up to 80% within the region is expected.

Qualifications

• Bachelor of Science in Electrical Engineering Technology or related, or equivalent experience.
• 3–6 years of field service for industrial automation.
• Experience with electrical and mechanical tools for machine repair.
• Hands-on use of test equipment like voltmeters and oscilloscopes.
• Strong reading of schematics, logic, and procedures.
• Proficient with Microsoft Office and CRM systems.

Responsibilities

• Provide technical service and support to customers, including MTBs, dealers, and end-users.
• Perform on-site service at customer facilities using knowledge of electro-mechanical assemblies and diagnostics.
• Log in as an agent in a high-volume call center to support requests while meeting goals.
• Provide responsive support via phone, email, text, chat, and other channels.
• Document all technical activity and follow-ups in the designated CRM system.
• Maintain accurate, timely records to support utilization goals and reporting.
• Coordinate appointments, schedules, travel, and follow-ups in a fast-paced environment.
• Diagnose equipment breakdowns to maintain customer uptime.
• Install components and software offered by MEAU using knowledge of programming and maintenance.
• Assist in-house diagnostic systems and simulators.
• Present and sell value-added services to help uptime goals.
• Promote Mitsubishi products and initiatives to achieve strategic imperatives.
• Order/replace parts; manage van stock and returns.
• Participate in training and pass required exams.
• Create/update technical documentation.
• Provide feedback on design-improvement opportunities.
• Complete surveys and provide management with issue feedback.
• Follow up on completed service calls to gauge satisfaction and log outcomes.
• Coordinate with Senior Engineers for guidance.
• Perform other duties as assigned.

Skills

Customer service

Communication

CRM usage

Scheduling

Technical support

Education

Bachelor of Science in Electrical Engineering Technology or related

Tools

Voltmeters

Oscilloscopes

Job description

Mitsubishi Electric US, Inc. is seeking an on-site field service professional to support machine tool builders, dealers, and end-users. You will diagnose equipment, install MEAU offerings, and coordinate travel and service calls to ensure high uptime.

Qualifications include a BS in Electrical Engineering Technology (or related), 3–6 years in industrial automation field service, and strong communication skills. Travel up to 80% within the region is expected.