Service Engineer

Mitsubishi Electric US – Industrial Automation; Buffalo (NY); On-site; USD 70,000 - 80,000; Full time

Job summary

Mitsubishi Electric Automation, Inc. is seeking MEAU Service Engineers to diagnose breakdowns, maintain automation systems, and maximize uptime through proactive troubleshooting. You will work on-site with customers, diagnosing electro-mechanical systems and providing hands-on solutions.

Travel up to 80% regionally with some nationwide trips and in-house training on PLCs, HMIs, VFDs, and CNCs. A degree in Electrical/Mechanical/Industrial Mechatronics or equivalent, plus strong problem-solving

Qualifications

• Proven electrical troubleshooting and strong problem-solving skills.
• Hands-on learner with drive to build technical depth over time.
• Ability to read and interpret technical documents including schematics.
• Travel up to 80% (local and nationwide) and willingness for field service work.

Responsibilities

• Diagnose, maintain, and optimize electro-mechanical automation systems through on-site troubleshooting.
• Deliver responsive, knowledgeable on-site or remote support across channels.
• Promote value-added services and identify opportunities for spare parts to maintain operations.
• Engage in ongoing technical training and collaborate with peers to elevate service delivery.

Skills

Electrical troubleshooting

Problem solving

Field service experience

Reading schematics

Testing equipment usage

Education

Electrical/Mechanical/Industrial Mechatronics degree

Tools

Volt meters

Oscilloscopes

Job description

Why This Role

MEAU Service Engineers are trusted technical experts who diagnose breakdowns, maintain automation systems, and maximize customer uptime through proactive troubleshooting and service. If you love solving complex, real-world engineering problems, enjoy learning new technologies, and take pride in delivering solutions that represent a world-class brand—this role is built for you

What You’ll Do

• Technical Support: Diagnose, maintain, and optimize electro-mechanical automation systems through on-site advanced troubleshooting and technical analysis
• Customer Interaction: Deliver responsive, knowledgeable support on-site or virtually, ensuring customers get seamless help across communication channels
• Service Sales: Promote value-added services (VAS) and identify opportunities for spare parts procurement to help customers maintain operational continuity
• Training & Development: Engage in ongoing technical training and collaborate with peers to expand your expertise and elevate service delivery

What You Bring

• Degree (or equivalent military training) in Electrical, Mechanical, Industrial, Mechatronics Engineering, Electrical Engineering Technology, Industrial Automation, or equivalent education/work experience
• Proven electrical troubleshooting and strong problem-solving skills
• A hands-on, learning mindset with the drive to build technical depth over time
• Ability to read and interpret technical documents (including schematics)
• Comfortable using testing/measuring equipment (volt meters, oscilloscopes)
• Critical thinking, adaptability, and confidence working in real-world environments
• Field Service experience is highly valued (and may be required depending on level/region
• Product Experience: MEAU Service Engineers receive thorough in-house training on Mitsubishi technologies such as PLCs, HMIs, VFDs, and CNCs. Prior experience with these technologies is a plus, but not always required—expectations vary by role level and regional need.
• Travel up to 80% (primarily local within your region, with occasional nationwide travel as needed)
• Overnight travel may be required depending on territory and demand
• Company service vehicle provided (must be legally able to drive)
• When not at customer sites, you’ll provide remote support via MEAU’s online system—from home or from MEAU’s corporate office
• Typical schedule is Monday–Friday, with overtime/weekend opportunities when available

The target pay range for this position is $70,000 - 80,000 annually. The listed salary range is approximate and reflects the anticipated compensation for this position as determined by salary analysis; both internal and external to MEAU. Final compensation will be determined based on the candidate's qualifications, skills and experience. Compensation may also vary due to market factors. MEAU retains the right to adjust compensation based on business needs.

Mitsubishi Electric Automation, Inc. is an equal opportunity employer and does not discriminate in hiring or employment on the basis of race, color, religion, sex, national origin, ancestry, citizenship status, age, marital status, disability, veteran status, sexual orientation, or any other lawfully protected characteristic.