Service Engineer

Mitsubishi Electric US – Industrial Automation; Mason (OH); Hybrid; USD 70,000 - 85,000; Full time

Benefits offered by this job

Company service vehicle provided

Job summary

Mitsubishi Electric US – Industrial Automation is seeking a Service Engineer to provide on-site and remote technical service across the greater Cincinnati/Dayton/Mason area. You will diagnose, maintain, and optimize electro-mechanical automation systems while delivering responsive support to customers.

Ideal candidates have hands-on electrical/mechanical troubleshooting skills, a learning mindset, and flexibility for regional travel.

Qualifications

• Degree (or equivalent military training) in Electrical, Mechanical, Industrial, Mechatronics Engineering, Electrical Engineering Technology, Industrial Automation, or equivalent education/work experience.
• Proven electrical troubleshooting and strong problem-solving skills.
• Hands-on learner with the drive to build technical depth over time.
• Ability to read and interpret technical documents (schematics).
• Comfortable using testing/measuring equipment (volt meters, oscilloscopes).
• Field service experience is highly valued (may be required by region/level).
• Product experience: MEAU Service Engineers receive training on Mitsubishi PLCs, HMIs, VFDs, CNCs; prior experience is a plus.
• Travel up to 80% (local travel with potential nationwide travel).
• Company service vehicle provided and remote support from home or corporate office.
• Typical schedule is Monday–Friday with overtime/weekend opportunities when available.

Responsibilities

• Technical Support: Diagnose, maintain, and optimize electro-mechanical automation systems onsite or remotely.
• Customer Interaction: Deliver responsive, knowledgeable support across channels.
• Service Sales: Promote value-added services and spare parts to maintain operation continuity.
• Training & Development: Engage in ongoing technical training and collaborate with peers.

Skills

Electrical troubleshooting

Problem-solving

Reading schematics

Testing equipment (volt meters, oscill

Field service experience

Customer interaction

Education

Electrical/Mechanical/Industrial/Mechatronics Engineering

Electrical Engineering Technology

Industrial Automation

Tools

PLC/HMI/VFD/CNC knowledge

Multimeter

Oscilloscope

Job description

This position will service the greater Cincinnati/Dayton/Mason areas by providing technical service and support to our customers onsite and remotely using learned knowledge and experience of electro-mechanical assemblies, system operations, programming, and diagnosing of equipment problems.

Why This Role

MEAU Service Engineers are trusted technical experts who diagnose breakdowns, maintain automation systems, and maximize customer uptime through proactive troubleshooting and service. If you love solving complex, real-world engineering problems, enjoy learning new technologies, and take pride in delivering solutions that represent a world-class brand—this role is built for you

What You’ll Do

• Technical Support: Diagnose, maintain, and optimize electro-mechanical automation systems through on-site advanced troubleshooting and technical analysis
• Customer Interaction: Deliver responsive, knowledgeable support on-site or virtually, ensuring customers get seamless help across communication channels
• Service Sales: Promote value-added services (VAS) and identify opportunities for spare parts procurement to help customers maintain operational continuity
• Training & Development: Engage in ongoing technical training and collaborate with peers to expand your expertise and elevate service delivery

What You Bring

• Degree (or equivalent military training) in Electrical, Mechanical, Industrial, Mechatronics Engineering, Electrical Engineering Technology, Industrial Automation, or equivalent education/work experience
• Proven electrical troubleshooting and strong problem-solving skills
• A hands-on, learning mindset with the drive to build technical depth over time
• Ability to read and interpret technical documents (including schematics)
• Comfortable using testing/measuring equipment (volt meters, oscilloscopes)
• Critical thinking, adaptability, and confidence working in real-world environments
• Field Service experience is highly valued (and may be required depending on level/region
• Product Experience: MEAU Service Engineers receive thorough in-house training on Mitsubishi technologies such as PLCs, HMIs, VFDs, and CNCs. Prior experience with these technologies is a plus, but not always required—expectations vary by role level and regional need.
• Travel up to 80% (primarily local within your region, with occasional nationwide travel as needed)
• Overnight travel may be required depending on territory and demand
• Company service vehicle provided (must be legally able to drive)
• When not at customer sites, you’ll provide remote support via MEAU’s online system—from home or from MEAU’s corporate office
• Typical schedule is Monday–Friday, with overtime/weekend opportunities when available

The target pay range for this position is $70,000 - 85,000 annually. The listed salary range is approximate and reflects the anticipated compensation for this position as determined by salary analysis; both internal and external to MEAU. Final compensation will be determined based based on the candidate's qualifications, skills and experience. Compensation may also vary due to market factors. MEAU retains the right to adjust compensation based on business needs.

Mitsubishi Electric Automation, Inc. is an equal opportunity employer and does not discriminate in hiring or employment on the basis of race, color, religion, sex, national origin, ancestry, citizenship status, age, marital status, disability, veteran status, sexual orientation, or any other lawfully protected characteristic.