Field Service Engineer II - Genomics Instruments

1000 Pacific Biosciences of California, Inc.; Washington; Hybrid; USD 81,000 - 122,000; Full time

Job summary

PacBio is seeking an Engineer II, Field Service for the Pacific Northwest. This field-based role installs, maintains, upgrades, and repairs PacBio sequencing equipment at customer sites, trains operators, and ensures performance specifications are met.

Travel is required to multiple customer locations; you will work with sales, field application specialists, and product teams, documenting activities and contributing to knowledge bases while mentoring junior engineers.

Qualifications

• Bachelor's degree in engineering or science, or equivalent experience.
• 2–5 years servicing or supporting complex electromechanical/chemical equipment.
• Knowledge of biochemistry, biology or life sciences.
• Excellent verbal and written communication skills.
• Extensive travel required.
• Proficient with Windows and Linux OS, real-time processing systems, disk arrays and Ethernet architecture.

Responsibilities

• Perform installation, maintenance, upgrade, and repair of PacBio equipment at customer locations.
• Submit timely documentation of service activities and expenses.
• Maintain accurate and reliable service spare parts inventory.
• Work closely with sales and field application specialists to ensure customer expectations are met.
• Mentor and train new and less experienced service engineers.
• Develop and improve operating procedures and processes.
• Contribute to knowledge base and share solutions with other Field Service Engineers.
• Provide feedback, reports, and analysis of field issues to product teams and service management.
• Write and edit service documentation for alignment, replacement, and upgrade procedures.

Skills

Verbal and written communication

Analytical troubleshooting

Independent work

Customer service mindset

Travel readiness

Education

Engineering or Science degree, or equivalent experience

Tools

Windows OS

Linux OS

Real-time processing systems

Disk arrays

Ethernet architecture

Job description

PacBio is seeking an Engineer II, Field Service for the Pacific Northwest. This field-based role installs, maintains, upgrades, and repairs PacBio sequencing equipment at customer sites, trains operators, and ensures performance specifications are met.

Travel is required to multiple customer locations; you will work with sales, field application specialists, and product teams, documenting activities and contributing to knowledge bases while mentoring junior engineers.