Engineer II, Field Service

1000 Pacific Biosciences of California, Inc.; Washington; Hybrid; USD 81,000 - 122,000; Full time

Job summary

PacBio is seeking an Engineer II, Field Service for the Pacific Northwest. This field-based role installs, maintains, upgrades, and repairs PacBio sequencing equipment at customer sites, trains operators, and ensures performance specifications are met.

Travel is required to multiple customer locations; you will work with sales, field application specialists, and product teams, documenting activities and contributing to knowledge bases while mentoring junior engineers.

Qualifications

• Bachelor's degree in engineering or science, or equivalent experience.
• 2–5 years servicing or supporting complex electromechanical/chemical equipment.
• Knowledge of biochemistry, biology or life sciences.
• Excellent verbal and written communication skills.
• Extensive travel required.
• Proficient with Windows and Linux OS, real-time processing systems, disk arrays and Ethernet architecture.

Responsibilities

• Perform installation, maintenance, upgrade, and repair of PacBio equipment at customer locations.
• Submit timely documentation of service activities and expenses.
• Maintain accurate and reliable service spare parts inventory.
• Work closely with sales and field application specialists to ensure customer expectations are met.
• Mentor and train new and less experienced service engineers.
• Develop and improve operating procedures and processes.
• Contribute to knowledge base and share solutions with other Field Service Engineers.
• Provide feedback, reports, and analysis of field issues to product teams and service management.
• Write and edit service documentation for alignment, replacement, and upgrade procedures.

Skills

Verbal and written communication

Analytical troubleshooting

Independent work

Customer service mindset

Travel readiness

Education

Engineering or Science degree, or equivalent experience

Tools

Windows OS

Linux OS

Real-time processing systems

Disk arrays

Ethernet architecture

Job description

Engineer II, Field Service (PNW) This is a field-based position that provides on-site customer support for PacBio's revolutionary new third generation DNA sequencing platform. This person will install equipment at customer sites, ensure it meets performance specifications, and train operators on its use. They will be responsible for the ongoing repair, maintenance, and upgrade of the instrument at multiple customer locations. Consistent with a start-up environment this position will require flexibility in job responsibilities, travel, and assignments. The successful candidate will have superior customer management and technical skills in both engineering and science disciplines. They must be able to function independently but also work closely with development, manufacturing, and field sales and support teams. This will require a highly motivated individual, dedicated to deliver a best-in-class service experience to our customers. The position will entail several days per week of onsite instrument support at customer facilities.

Responsibilities

• Perform installation, maintenance, upgrade, and repair of PacBio equipment at customer locations.
• Submit timely documentation of service activities and expenses.
• Maintain accurate and reliable service spare parts inventory.
• Work closely with sales and field application specialists to ensure customer expectations are being met.
• Mentor and train new and less experienced service engineers.
• Develop and improve operating procedures and processes.
• Contribute to knowledge base in a timely manner to share problems and solutions with other Field Service Engineers.
• Provide feedback, reports, and analysis of field issues to product teams and service management.
• Write and edit service documentation for alignment, replacement, and upgrade procedures.

Things to expect

• Navigte public transportation and/or walking distances up to a mile while carrying tools in a rolling case or backpack (40-50 lbs.).
• Sitting and/or standing for long periods of time.
• Crawling, kneeling, and maneuvering around laboratory equipment and benches.
• Unpacking, lifting, moving large pieces of equipment from the ground to shoulder height.
• Use small hand tools requiring fine motor skills.
• Wear full PPE or as required by the facility.

Required Qualifications

• Typically requires a minimum of: 2-4 years of related experience with a Bachelor's degree; or 1-3 years of experience with Master’s degree; or 0-2 years of experience with a PhD.
• A degree in Engineering or Science, or equivalent Military, or other experience.
• Minimum of two to five years servicing or supporting complex electromechanical/chemical equipment.
• Knowledge of biochemistry, biology and/or other life sciences.
• Excellent verbal and written communication skills.
• Excellent analytical troubleshooting and problem-solving skills.
• Extensive travel required.
• Proficient with computer software and hardware, including Windows and Linux OS, real-time processing systems, disk arrays and Ethernet architecture.
• Valid driver’s license with good driving record.
• Ability to work independently with minimal supervision.
• Ability to lift 40lbs above your shoulder height.
• Ability to lift 75lbs from the ground to unpack boxes.

Preferred Experience

• Experience with life sciences instrumentation, especially DNA sequencing technology, a significant plus.

Candidates must have current authorization to work in the United States without the need for present or future sponsorship.

You may be required from time to time to visit and work at PacBio locations and for such times as the Company considers necessary for the proper performance of your duties. All listed tasks and responsibilities are deemed as essential functions to this position; however, business conditions may require reasonable accommodations for additional tasks and responsibilities.

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, or on the basis of disability, gender identity, and sexual orientation.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at 650-521-8000, or [e-mail] for assistance.

#LI-Remote Salary Range: $81,200.00 - $121,800.00

CORE VALUES

• BE CURIOUS. Our future depends on it.
• DELIGHT OUR CUSTOMERS. We strive to get it right every time.
• TAKE ACTION. We move fast and take calculated risks.
• EXECUTION MATTERS. Our customers rely on us.
• WORK TOGETHER. We care deeply about each other.

At PacBio, we’re all on a mission to enable the promise of genomics to better human health. It’s what fuels us every day. Our team is passionate about catalyzing scientists pursuing biological discoveries, and we’re looking for exceptional individuals like you to join us. If you’re interested at being at the intersection where health and technology come together, then consider joining our team. We look forward to meeting you.