Field Service Engineer – Enterprise Server Solutions

Zones, LLC; New York (NY); On-site; USD 90,000 - 100,000; Full time

Benefits offered by this job

Medical coverage

State-mandated sick leave

Comprehensive benefits package

Job summary

Zones, LLC in New York is seeking a Service Engineer to provide on-site and remote support for server systems. Responsibilities include resolving complex technical issues, managing repair cycles, and collaborating with various teams to enhance customer satisfaction.

The ideal candidate will have a Bachelor's degree along with over 5 years of experience with X86 systems. A comprehensive benefits package and opportunities for professional growth are essential aspects of this role.

Qualifications

• 5+ years of experience in servicing complex X86 systems.
• Strong hardware system diagnostics skills.
• Full professional proficiency in English.

Responsibilities

• On-site and remote troubleshooting of complex technical problems.
• Drive customer satisfaction through service excellence.
• Provide 2nd line support to reseller/distributors.

Skills

Technical troubleshooting

Server knowledge

Customer satisfaction

Time management

Team collaboration

Education

Bachelor's degree in Computer Science, Computer Engineering, or Electrical Engineering

Associates Degree in electrical technology or equivalent military experience

Tools

Supermicro

EMC

DELL

HP

Job description

Zones, LLC in New York is seeking a Service Engineer to provide on-site and remote support for server systems. Responsibilities include resolving complex technical issues, managing repair cycles, and collaborating with various teams to enhance customer satisfaction.

The ideal candidate will have a Bachelor's degree along with over 5 years of experience with X86 systems. A comprehensive benefits package and opportunities for professional growth are essential aspects of this role.