Field Service Engineer – Enterprise Server Systems

Supermicro

Lowell (MA)

On-site

USD 85,000 - 100,000

Full time

7 days ago

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Job summary

Supermicro is seeking a Service Engineer that will be responsible for fieldwork at customer sites to resolve and repair server systems. The Service Engineer is a critical part of post-sales support and needs to demonstrate exceptional technical aptitude in working with server products in addition to excellent interpersonal skills.

It requires the ability to Support our Global Service network and help build a world-class field engineering organization.

Qualifications

Bachelor's degree or equivalent work experience in CS/CE/EE
2+ years field support servicing complex X86 systems preferred
Experience in Windows and Linux environments is a plus
Hands-on experience with servers (Supermicro, EMC, DELL, HP)
Strong technical communication and time management skills
Willingness to travel up to 25%
Full professional proficiency in English

Responsibilities

On-site and remote troubleshooting and resolving complex technical problems on Supermicro equipment in an enterprise environment
Drive customer satisfaction through service excellence by leading preventive maintenance actions
Ensure escalation situations are managed quickly and professionally
Provide 2nd line support to resellers/distributors
Work with TAM, Service Manager, and Product Manager to define service programs
Travel to the field to train and resolve customer issues
Train new service engineers
Prioritize tasks and manage time to meet daily service expectations