Field Engineer - Data Center Infrastructure

Zones, LLC; United States; On-site; USD 51,143,400 - 72,840,600; Full time

Benefits offered by this job

Comprehensive medical coverage

Sick leave

Diversity initiatives

Job summary

Zones, LLC is looking for a Service Engineer to support fieldwork at customer sites for server systems. The role involves on-site troubleshooting, customer satisfaction management, and providing technical support. Candidates must have a Bachelor's degree or equivalent experience, with 5+ years in servicing complex X86 systems.

Strong communication skills and the ability to work flexibly are essential. Benefits include comprehensive medical coverage, ensuring a healthy work-life balance.

Qualifications

• Bachelor’s degree preferred or equivalent military experience.
• 5+ years of experience in servicing complex X86 systems.
• Must possess strong technical communication and project management skills.

Responsibilities

• On-site and remote troubleshooting of Supermicro equipment.
• Manage repair/parts cycle times to drive customer satisfaction.
• Provide second-line support to resellers/distributors.

Skills

Fieldwork support

Troubleshooting

Customer service experience

Technical communication skills

Diagnostics skills

Education

Bachelor's degree in Computer Science, Computer Engineering, or Electrical Engineering

5+ years servicing complex X86 systems

Tools

Supermicro equipment

Windows environments

Linux environments

Job description

Company Overview

When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end‑to‑end service offerings, there’s really only one: Zones – First Choice for IT. TM

Position Overview

Term: 6+ months

Location: Newark, NJ

Pay: $45.00 per hour

Hours: Typically, 8am – 5 pm; may vary per project needs.

Zones is seeking a Service Engineer that will be responsible for fieldwork at customer sites to resolve and repair server systems. The Service Engineer is a critical part of post‑sales support and needs to demonstrate exceptional technical aptitude in working with server products in addition to excellent interpersonal skills. It requires the ability to support our Global Service network and help build a world‑class field engineering organization.

What you will do as the Service Engineer

The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.

• On‑site and remote troubleshooting and resolving complex technical problems on Supermicro equipment in an enterprise environment
• Drive customer satisfaction through service excellence by leading preventive maintenance actions, managing repair/parts cycle times
• Ensure escalation situations are managed and corrected quickly and professionally
• Provide 2nd line support to the reseller/distributors in all aspects of customer support
• Have a very high level of enterprise solution product knowledge
• Work with Technical Account Manager, Service Manager, and Product Manager to define service programs
• Provide and contribute information such as fault triage and training materials
• Run tests and simulations at our facility to assist with problem‑solving
• Travel to the field to train and or resolve customer issues
• Train new service engineers
• Able to work under Technical Account Manager direction and take ownership of customer base
• Demonstrate ability to be self‑sufficient in the field
• Able to defuse challenging situations
• Manage time effectively; prioritize and make good business judgments and decisions concerning efficiency, and effectiveness while meeting daily service expectations
• Determine requirements and/or root cause of technical issues by working with customers
• Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
• The ability to produce meaningful reports and metrics is a plus
• Ability to work flexible hours and/or flexible shifts including weekends and holidays if needed
• Travel is required (75% or more)

What you will bring to the team

• Bachelor’s degree in Computer Science, Computer Engineering, and Electrical Engineering preferred
• 5+ years of experience in servicing complex X86 systems and parts
• Will consider Associates Degree in electrical technology, electronics, or equivalent military experience
• Work experience in a large enterprise or certification in Windows and Linux environments is a plus
• Emphasize break/fix experience and on‑site customer service experience
• Hands‑on experience with servers (Supermicro, EMC, DELL, HP)
• The successful candidate needs to have solid hardware system diagnostics skills, as well as a good understanding of how BIOS, drivers, and application loads can cause system issues
• The candidate needs to have strong technical communication skills to lead investigations with engineers of multiple disciplines
• Strong written and verbal communication skills, project management skills, solid time management skills
• Candidate must have an ability to participate in multiple cross‑functional projects concurrently in a rapidly changing environment, within established timelines and have a demonstrated ability to learn and embrace new and changing technologies
• Must possess an excellent ability to create plans and follow up on planned actions
• Ability to work in a challenging, dynamic, and fast‑paced environment. Must be solution‑oriented, a team player with the ability to identify and elevate issues in a timely manner, and be proactive in driving solutions
• Individuals must be able to work effectively in a high‑pressure environment
• Full professional proficiency in English (read/write/speak)
• Must be punctual and detail‑oriented
• Familiarity with Linux is a plus

Benefits

Zones offers a comprehensive Benefits package. While we’re committed to providing top‑tier solutions, we’re just as committed to supporting our own team.

As a valued team member, you will be eligible for a comprehensive benefits package that includes medical coverage, as well as state‑mandated sick leave, along with other benefits designed to support your well‑being and work‑life balance. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse.

At Zones, work is more than a job –with exciting careers with a global team who are client centric, have a passion for tech, who embrace change and lifelong learning in a collaborative culture. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.

Zones participates in E-Verify. E-Verify is a system that compares information from a team member’s Form I‑9 to federal records to confirm their eligibility to work in the United States.