Field Service Engineer – Enterprise Server Repair

Zones, LLC; United States; On-site; USD 51,143,400 - 72,840,600; Full time

Benefits offered by this job

Comprehensive medical coverage

Sick leave

Diversity initiatives

Job summary

Zones, LLC is looking for a Service Engineer to support fieldwork at customer sites for server systems. The role involves on-site troubleshooting, customer satisfaction management, and providing technical support. Candidates must have a Bachelor's degree or equivalent experience, with 5+ years in servicing complex X86 systems.

Strong communication skills and the ability to work flexibly are essential. Benefits include comprehensive medical coverage, ensuring a healthy work-life balance.

Qualifications

• Bachelor’s degree preferred or equivalent military experience.
• 5+ years of experience in servicing complex X86 systems.
• Must possess strong technical communication and project management skills.

Responsibilities

• On-site and remote troubleshooting of Supermicro equipment.
• Manage repair/parts cycle times to drive customer satisfaction.
• Provide second-line support to resellers/distributors.

Skills

Fieldwork support

Troubleshooting

Customer service experience

Technical communication skills

Diagnostics skills

Education

Bachelor's degree in Computer Science, Computer Engineering, or Electrical Engineering

5+ years servicing complex X86 systems

Tools

Supermicro equipment

Windows environments

Linux environments

Job description

Zones, LLC is looking for a Service Engineer to support fieldwork at customer sites for server systems. The role involves on-site troubleshooting, customer satisfaction management, and providing technical support. Candidates must have a Bachelor's degree or equivalent experience, with 5+ years in servicing complex X86 systems.

Strong communication skills and the ability to work flexibly are essential. Benefits include comprehensive medical coverage, ensuring a healthy work-life balance.