Field Service Engineer, Digital Pathology & Imaging

OptraSCAN, Inc.; San Jose (CA); On-site; USD 90,000 - 120,000; Full time

Job summary

OptraSCAN, Inc. is seeking a Field Service Engineer to support digital pathology scanners—from installation to maintenance—while collaborating with R&D, QA, Regulatory, Manufacturing, Sales, and Service.

You will travel to customer sites for installations, calibrations, demonstrations, preventive and corrective maintenance, and post‑sales support, ensuring optimal performance and customer satisfaction. Candidates should hold a Biomedical Engineering degree and 2–5 years in medical devices, with

Qualifications

• Bachelor's or Master's in Biomedical Engineering.
• 2–5 years in medical devices or healthcare tech.
• Experience with installation, servicing, calibration of medical devices.
• Knowledge of medical imaging, optics, sensors.
• Understanding of design controls and risk management.
• Familiarity with ISO 13485, ISO 14971, IEC 60601, FDA QSR.
• Strong analytical, documentation, troubleshooting skills.
• Excellent communication and customer-facing interpersonal skills.
• Willingness to travel domestically and internationally.
• Ability to work independently onsite while collaborating cross-functionally.

Responsibilities

• Travel to customer sites for installation, calibration, commissioning, and validation.
• Provide on-site technical support, troubleshooting, servicing, and preventive maintenance.
• Diagnose hardware, software, and system-level issues and coordinate with engineering for resolution.
• Conduct product demonstrations with Sales and Business Development teams.
• Deliver customer training on system operation, maintenance, workflows and best practices.
• Provide post-sales technical support to ensure successful onboarding and product adoption.
• Support customer evaluations, pilot installations, and proof-of-concept studies.
• Maintain detailed service reports, installation documentation, and customer visit records.
• Act as the technical liaison between customers and internal engineering teams, communicating field feedback for product improvement.

Skills

Analytical skills

Troubleshooting

Documentation

Customer-facing communication

Education

Bachelor's or Master's in Biomedical Engineering

Job description

OptraSCAN, Inc. is seeking a Field Service Engineer to support digital pathology scanners—from installation to maintenance—while collaborating with R&D, QA, Regulatory, Manufacturing, Sales, and Service.

You will travel to customer sites for installations, calibrations, demonstrations, preventive and corrective maintenance, and post‑sales support, ensuring optimal performance and customer satisfaction. Candidates should hold a Biomedical Engineering degree and 2–5 years in medical devices, with