Feild Service Engineer

OptraSCAN, Inc.; San Jose (CA); Presencial; USD 90.000 - 120.000; Jornada completa

Descripción de la vacante

OptraSCAN, Inc. is seeking a Field Service Engineer to support digital pathology scanners—from installation to maintenance—while collaborating with R&D, QA, Regulatory, Manufacturing, Sales, and Service.

You will travel to customer sites for installations, calibrations, demonstrations, preventive and corrective maintenance, and post‑sales support, ensuring optimal performance and customer satisfaction. Candidates should hold a Biomedical Engineering degree and 2–5 years in medical devices, with

Formación

• Bachelor's or Master's in Biomedical Engineering.
• 2–5 years in medical devices or healthcare tech.
• Experience with installation, servicing, calibration of medical devices.
• Knowledge of medical imaging, optics, sensors.
• Understanding of design controls and risk management.
• Familiarity with ISO 13485, ISO 14971, IEC 60601, FDA QSR.
• Strong analytical, documentation, troubleshooting skills.
• Excellent communication and customer-facing interpersonal skills.
• Willingness to travel domestically and internationally.
• Ability to work independently onsite while collaborating cross-functionally.

Responsabilidades

• Travel to customer sites for installation, calibration, commissioning, and validation.
• Provide on-site technical support, troubleshooting, servicing, and preventive maintenance.
• Diagnose hardware, software, and system-level issues and coordinate with engineering for resolution.
• Conduct product demonstrations with Sales and Business Development teams.
• Deliver customer training on system operation, maintenance, workflows and best practices.
• Provide post-sales technical support to ensure successful onboarding and product adoption.
• Support customer evaluations, pilot installations, and proof-of-concept studies.
• Maintain detailed service reports, installation documentation, and customer visit records.
• Act as the technical liaison between customers and internal engineering teams, communicating field feedback for product improvement.

Conocimientos

Analytical skills

Troubleshooting

Documentation

Customer-facing communication

Educación

Bachelor's or Master's in Biomedical Engineering

Descripción del empleo

The Feild Service Engineer will support the design, development, testing, validation, installation, servicing, and continuous improvement of OptraScan's digital pathology scanners and related medical imaging products. This role combines product engineering with customer-facing field support and requires close collaboration with R&D, Software, Quality, Manufacturing, Regulatory, Sales, and Service teams to ensure successful product deployment, customer satisfaction, and continuous product improvement.

The position involves regular travel to customer sites for system installations, calibrations, demonstrations, preventive maintenance, troubleshooting, and post-sales technical support.

Key ResponsibilitiesProduct Engineering

• Support the design, development, and evaluation of digital pathology scanners and related medical device systems.
• Perform hardware integration, calibration, verification, validation, and system performance testing.
• Conduct system troubleshooting, failure analysis, and root cause investigations.
• Prepare engineering documentation, validation protocols, test reports, and technical documentation.
• Participate in design reviews, risk management, design verification & validation, and engineering change activities.
• Collaborate with Software, AI/ML, Mechanical, Electrical, and Optical Engineering teams during product development.
• Work closely with Quality and Regulatory teams to ensure compliance with ISO 13485, FDA, CE, and other applicable standards.
• Support manufacturing during product transfer, process improvements, and production issue resolution.
• Evaluate new technologies and recommend product enhancements based on engineering analysis and customer feedback.

Job Summary

The Feild Service Engineer will support the design, development, testing, validation, installation, servicing, and continuous improvement of OptraScan's digital pathology scanners and related medical imaging products. This role combines product engineering with customer-facing field support and requires close collaboration with R&D, Software, Quality, Manufacturing, Regulatory, Sales, and Service teams to ensure successful product deployment, customer satisfaction, and continuous product improvement.

The position involves regular travel to customer sites for system installations, calibrations, demonstrations, preventive maintenance, troubleshooting, and post-sales technical support.

Key ResponsibilitiesProduct Engineering

• Support the design, development, and evaluation of digital pathology scanners and related medical device systems.
• Perform hardware integration, calibration, verification, validation, and system performance testing.
• Conduct system troubleshooting, failure analysis, and root cause investigations.
• Prepare engineering documentation, validation protocols, test reports, and technical documentation.
• Participate in design reviews, risk management, design verification & validation, and engineering change activities.
• Collaborate with Software, AI/ML, Mechanical, Electrical, and Optical Engineering teams during product development.
• Work closely with Quality and Regulatory teams to ensure compliance with ISO 13485, FDA, CE, and other applicable standards.
• Support manufacturing during product transfer, process improvements, and production issue resolution.
• Evaluate new technologies and recommend product enhancements based on engineering analysis and customer feedback.

Field Applications & Customer Support

• Travel to customer sites for installation, calibration, commissioning, and validation of digital pathology scanners.
• Provide on-site technical support, troubleshooting, servicing, preventive maintenance, and corrective maintenance.
• Diagnose hardware, software, and system-level issues and coordinate with engineering teams for timely resolution.
• Conduct product demonstrations for prospective customers in collaboration with Sales and Business Development teams.
• Deliver customer training on system operation, maintenance, workflows, and best practices.
• Provide post-sales technical support to ensure successful customer onboarding and product adoption.
• Support customer evaluations, pilot installations, and proof-of-concept studies.
• Maintain detailed service reports, installation documentation, and customer visit records.
• Act as the technical liaison between customers and internal engineering teams, communicating field feedback to support continuous product improvement.

Required Qualifications

• Bachelor's or Master's degree in Biomedical Engineering.
• 2–5 years of experience in medical devices, diagnostics, healthcare technology, or biomedical instrumentation.
• Experience with installation, servicing, calibration, or field support of medical devices is preferred.
• Knowledge of medical imaging systems, optics, sensors, biomedical instrumentation, and hardware troubleshooting.
• Understanding of design controls, verification & validation, and risk management principles.
• Familiarity with ISO 13485, ISO 14971, IEC 60601, FDA Quality System Regulations, and other relevant medical device standards.
• Strong analytical, documentation, troubleshooting, and problem-solving skills.
• Excellent communication and customer-facing interpersonal skills.
• Willingness to travel extensively (domestic and international) for customer installations, demonstrations, servicing, and technical support.
• Ability to work independently at customer sites while collaborating effectively with cross-functional teams.